- Report: #1350997
Complaint Review: Zenni Optical - Novato California
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Zenni Optical
448 Ignacio Blvd, #332 Novato, 949 California, USA
Phone:
8002112105
Web:
www.zennioptical.com
Categories:
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Zenni Optical WARNING DO NOT BUY ZENNI OPTICAL GLASSES Novato California
I have ordered a number of glasses off of Zenni and can confirm this is a China based business that is ripping off North Americans under the impression that it is USA quality glasses. The quality is so poor as I have had metalic finish quickly rubbing off on shiny metals frames, acetate frames easily breaking, and scratch proof lens scratching within weeks. Of course this all after 30 days so you are left high and dry, unlike competitors that offer returns with 365 days.
Understandably for any operation online there maybe issues so a hassle free return policy is the critical to give you the security of ordering glasses online. All online glasses retailers such as Warby Parker, GlassesUSA offer hassle free returns and exchanges so the assumption and the marketing Zenni of 100% refunds is to believe Zenni has similiar policies. NOT.
First Zenni does not offer credit or refund on shipping. So if there is an issue and you are successful in getting a credit for a return you will have paid original shipping, return shipping of the original glasses and shipping again to get the new glasses. A 100% credit for the glasses but you will have paid shipping 3 times for a return. Also if you have returned a pair of glasses you can no longer get 100% credit. Zenni policy is that they will offer 50% credit on a future order in addition if you that credit on a multiple order for your family all those glasses will also no longer be eligible for an exchange or credit.
Avoid at all costs the Zenni scam, this is simply a cheap Chinese glasses manufacturer with a hidden restrictive return policy. They will flood the internet with positive testimonials to drown out the horror stories.
Trust me I found out the hard way.
