Denise
Allentown,#2Author of original report
Fri, November 19, 2004
Thank you so much Joan for helping me with my account. You don't know what a relief this is. This has been very upsetting for months and I am so glad to have this finally taken care of. I would also like to thank Andy for your letter. Apparently the same thing happened to me. I only wish I would have taken your advice sooner. Apologies to Rick for not contacting you but at the time I recieved that information I had been dealing with my son going through surgery and getting him on the road to recovery. To anyone in the future dealing with this company and run into any problems please contact either of these people and they will do all they can to help you.
Joan
Dallas,#3UPDATE Employee
Thu, November 18, 2004
Denise - I am the Accounts Receivable Manager for Brook Mays Music Group in Dallas, TX. This was brought to my attention today and I would like to personally handle your situation. Please call me at 800-849-5021 ext 85150 so that we can resolve the issues regarding your account. Looking forward to hearing from you.
Andy
Pottstown,#4Consumer Suggestion
Sat, November 13, 2004
I have been dealing with Zeswitz Music in Reading, PA for many years. Since they were acquired by Brookmays Music a few years ago, the billing operation was moved to Dallas, TX. I had a similar issue which was resolved with the help of the store manager at Zeswitz. His name is Rick. My payoff was posted as a payment instead of a payoff, which in my opinion is an honest mistake, hardly fraud. I am sure that you will get satisfaction if you ask the store for help.
Andy
Pottstown,#5Consumer Suggestion
Sat, November 13, 2004
I have been dealing with Zeswitz Music in Reading, PA for many years. Since they were acquired by Brookmays Music a few years ago, the billing operation was moved to Dallas, TX. I had a similar issue which was resolved with the help of the store manager at Zeswitz. His name is Rick. My payoff was posted as a payment instead of a payoff, which in my opinion is an honest mistake, hardly fraud. I am sure that you will get satisfaction if you ask the store for help.