- Report: #115638
Complaint Review: Zeswitz Music Mall - Brooks Mays Music Company - Reading Pennsylvania
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Author Confirmed
Why?
Zeswitz Music Mall - Brooks Mays Music Company
P.O. BOX 4217 Reading, 19606 Pennsylvania, U.S.A.
Phone:
610-582-2081
Web:
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Zeswitz Music Mall - Brooks Mays Music Company ripoff fraudulent billing Reading Pennsylvania
Called company April of 2004 for amount to pay off clarinet that was purchased in September of 2001. Was told amount was $97. Paid final amount April 13, 2004.
July 15, 2004 I received a letter from U.S. Recoveries, Worldwide stating i owed Brook Mays Music Co. $534.02. I had received no further bill from this company since April.
I had called this company immedidately to clear up this matter. I had talked to a woman, Renee, there and I had asked for a payment history to be sent to me and asked why I never received any bill after last payment was made. She had no answer for me. I had received nothing. I also called U.S Recoveries for assistance with this matter. They too had called this company to send this information. To this date I still have received no response.
Please help!!! This has been going on since July and is going against my credit. I would like them to resolve this matter as soon as possible.
Denise
Allentown, Pennsylvania
U.S.A.
July 15, 2004 I received a letter from U.S. Recoveries, Worldwide stating i owed Brook Mays Music Co. $534.02. I had received no further bill from this company since April.
I had called this company immedidately to clear up this matter. I had talked to a woman, Renee, there and I had asked for a payment history to be sent to me and asked why I never received any bill after last payment was made. She had no answer for me. I had received nothing. I also called U.S Recoveries for assistance with this matter. They too had called this company to send this information. To this date I still have received no response.
Please help!!! This has been going on since July and is going against my credit. I would like them to resolve this matter as soon as possible.
Denise
Allentown, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Denise
Allentown,Pennsylvania,
U.S.A.
Zeswitz Music Hall-Brook Mays Music Co.
#2Author of original report
Fri, November 19, 2004
Thank you so much Joan for helping me with my account. You don't know what a relief this is. This has been very upsetting for months and I am so glad to have this finally taken care of. I would also like to thank Andy for your letter. Apparently the same thing happened to me. I only wish I would have taken your advice sooner. Apologies to Rick for not contacting you but at the time I recieved that information I had been dealing with my son going through surgery and getting him on the road to recovery. To anyone in the future dealing with this company and run into any problems please contact either of these people and they will do all they can to help you.
Joan
Dallas,Texas,
U.S.A.
Let me help
#3UPDATE Employee
Thu, November 18, 2004
Denise - I am the Accounts Receivable Manager for Brook Mays Music Group in Dallas, TX. This was brought to my attention today and I would like to personally handle your situation. Please call me at 800-849-5021 ext 85150 so that we can resolve the issues regarding your account. Looking forward to hearing from you.
Andy
Pottstown,Pennsylvania,
U.S.A.
Don't Blame Zeswitz
#4Consumer Suggestion
Sat, November 13, 2004
I have been dealing with Zeswitz Music in Reading, PA for many years. Since they were acquired by Brookmays Music a few years ago, the billing operation was moved to Dallas, TX. I had a similar issue which was resolved with the help of the store manager at Zeswitz. His name is Rick. My payoff was posted as a payment instead of a payoff, which in my opinion is an honest mistake, hardly fraud. I am sure that you will get satisfaction if you ask the store for help.
Andy
Pottstown,Pennsylvania,
U.S.A.
Don't Blame Zeswitz
#5Consumer Suggestion
Sat, November 13, 2004
I have been dealing with Zeswitz Music in Reading, PA for many years. Since they were acquired by Brookmays Music a few years ago, the billing operation was moved to Dallas, TX. I had a similar issue which was resolved with the help of the store manager at Zeswitz. His name is Rick. My payoff was posted as a payment instead of a payoff, which in my opinion is an honest mistake, hardly fraud. I am sure that you will get satisfaction if you ask the store for help.
