- Report: #816606
Complaint Review: zipcar inc - Internet Internet
Reported By:
ji -
chicago il, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
zipcar inc
25 First Street Cambridge MA 02141 Internet, Internet, United States of America
Phone:
Web:
www.zipcar.com
Categories:
Business Rating:
(0)
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zipcar inc fraud, double charges, deceitful practices Internet, Internet
Complaint Type: Consumer to Business Complaint
Nature of complaint: The company has processed an unauthorized credit card charges
Problem description:
I applied for a zipcar account on 12/20/2011 with the understanding that there would be an annual membership fee of $25. My application was subsequently denied. However, Zipcar proceeded with charging me $25 annual
membership fee, not once, but twice on my American Express card. I am furious about this kind of practice. Details of the email dated 12/21/2011 attached below: "We are sorry to inform you that your application to Zipcar was
denied for the following reason: -- Your driving record does not meet our insurance requirements at this time. According to our policy, applicants need to have had no more than 2 "incidents" (moving violations plus accidents) in the past 3 years, no more than one incident in the past 18 months, no alcohol violations in the past 7 years and no major violations in the past 3 years.
Major violations include: -- Excessive speed (20+ MPH over speed limit) -- Operating to endanger, reckless driving, etc. -- Driving under the influence of alcohol or drugs -- Leaving the scene of an accident involving property damage -- Operating a motor vehicle with a suspended or revoked license -- School bus stopping flag violations (or similar) You are
welcome to apply again once your driving record meets our insurance requirements. To dispute this decision, please contact your DMV and obtain a copy of your record. Then compare it to our requirements, which are listed online, and fax the record to attention Insurance Approval at 1-800-818-8439.
Sincerely, Josie Urban (Zipcar Home Office) Zipcar Member Services"
Nature of complaint: The company has processed an unauthorized credit card charges
Problem description:
I applied for a zipcar account on 12/20/2011 with the understanding that there would be an annual membership fee of $25. My application was subsequently denied. However, Zipcar proceeded with charging me $25 annual
membership fee, not once, but twice on my American Express card. I am furious about this kind of practice. Details of the email dated 12/21/2011 attached below: "We are sorry to inform you that your application to Zipcar was
denied for the following reason: -- Your driving record does not meet our insurance requirements at this time. According to our policy, applicants need to have had no more than 2 "incidents" (moving violations plus accidents) in the past 3 years, no more than one incident in the past 18 months, no alcohol violations in the past 7 years and no major violations in the past 3 years.
Major violations include: -- Excessive speed (20+ MPH over speed limit) -- Operating to endanger, reckless driving, etc. -- Driving under the influence of alcohol or drugs -- Leaving the scene of an accident involving property damage -- Operating a motor vehicle with a suspended or revoked license -- School bus stopping flag violations (or similar) You are
welcome to apply again once your driving record meets our insurance requirements. To dispute this decision, please contact your DMV and obtain a copy of your record. Then compare it to our requirements, which are listed online, and fax the record to attention Insurance Approval at 1-800-818-8439.
Sincerely, Josie Urban (Zipcar Home Office) Zipcar Member Services"
2 Updates & Rebuttals
Lumpy hippo
Newark,Delaware,
U.S.A.
Not annual charge
#2General Comment
Sun, October 21, 2012
There is a 50 dollar annual charge. What you were charged was the application fee which it states on the site and throughout the application that it is non-refundable. The fact that you were charged twice for it I would bring up with the company.
Adam
United States of AmericaAnd?
#3Consumer Comment
Mon, October 01, 2012
Did you contact ZipCar?
Were the charges removed?
Sounds like a system glitch to me -- and something that any company, Zipcar included, would fix without any hassle. If you're complaining that a company had a glitch and you didn't bother to report it, seriously?
Sounds like you may just be angry that they won't give you an account....
