- Report: #1397900
Complaint Review: zipcar - boston Massachusetts
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Author Not Confirmed
Why?
zipcar
35 thomson place boston, 02210 Massachusetts, USA
Phone:
18664947227
Web:
https://support.zipcar.com/hc/en-us
Categories:
Business Rating:
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zipcar suspend account on false late return boston Massachusetts **Author of this Report is NOT CONFIRMED**
Zipcar has stolen money from me for false late returns. Usually whenever you book a reservation, they notify you in a confirmation email of the time when you book the car. I booked my car from 8-930 and zipcar charged me a 50 dollar late fee and permanently suspended my account because they said I did not adhere to there rules but it was not my fault. I then get an email from their support team if I am late again they will suspend my account but I was never late to begin with and the company said they will send me out an email in regard to the suspension as to why I was locked out in the first place but they never sent it to me in the first place.
I spoke with the supervisor with him for about two hours trying to explain my side of the story but he did not care. He kept saying that I was late and I said it was not my fault. The first time I was ever late was because I cop pulled me over because the car didnt have headlights on them and they refunded the charge. This is not fair and I told him you as a manager should make customer service your top priority and worry about your PR then your pride. I have paid almost thousands of dollars for this company just to have the worst customer service
1 Updates & Rebuttals
Robert
Irvine,California,
USA
Just Because..
#2Consumer Comment
Tue, September 05, 2017
Just because you keep saying you weren't late doesn't make it so. You keep saying you weren't late..but then follow that up with that it wasn't "your fault". Sorry it doesn't work that way.
You talk about Customer Service, but what about the Customer Service for the person that reserved the car after you and couldn't get it because you had not returned it? I guess CS only works one way...your way.
