- Report: #1385906
Complaint Review: Zipcar - Nationwide
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Author Confirmed
Why?
Zipcar
Nationwide, USA
Phone:
1-866-494-7227
Web:
http://www.zipcar.com/
Categories:
Business Rating:
(0)
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Zipcar Ripoff, Does Not Provide a Useful Service Nationwide
Signed up for this service in late May, never received the first zipcard after 2.5 weeks, after sending it to my address (a house) in Ottawa, Canada. After that time, called, received a polite but useless "we're sorry, we don't know what happened, we can send it again?" to which I responded yes. Received an email saying it was sent, however, another 2 weeks later, zipcard has still not arrived. Called back, received another polite but useless statement, and another offer to send out a THIRD zipcard. After sending it to a second address, another house, in Toronto, Canada, I waited another 2 weeks to see if it arrived. I'm not sure if I have the patience of a saint, or am just a moron, because of course the third card never came. I called back, only for them to say they couldn't courier it, and the best they could do was to send out a FOURTH zipcard. At this point I gave up, because after almost 2 months this is now a waste of my time, and was clear to me this problem wasn't getting resolved. Of course I said I wanted to close my account, and wanted a refund of my membership fee, which supposedly would be refunded to my card within 3-5 business days. Just like the card which didn't arrive within 5-7 business days, the refund also did not arrive. Had to call back (if you're keeping track this is the 6th time, some other calls were made along the way) only for them to say that there was some problem with the account and the refund is now "pending". If it doesn't arrive in another week, I will be more than livid. Do not sign up for this fraudulent business.
