• Report:  #1364

Complaint Review: ZOOM TUNE - Phoenix Arizona

Reported By:
- Phoeniz, AZ,

13202 N. Cave Creek Road, Phoenix, 85022 Arizona, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Zoom Tune, 13202 N. Cave Creek Rd., Phoenix, AZ 85022, Owner Greg and Janet Bazzett, (602)788-0405. On 10/17/98 I took my 93 Chevy pickup truck in for a normal oil/lube/filter service. On 11/3/98 my brakes failed instantly. I had it taken to Van Chevrolet. They called me on ll/4 and said my entire brake system was destroyed due to something other than brake fluid having been put in the system. I contacted Mr. Carter, the manager at Zoom Tune, went down and visted with him. He advised I would have to talk to Mr. Bazzett. I picked up the fluid from Van Chevrolet and took it to a lab for testing. They stated it was power steering fluid. Mr. Bazzett refused to accept any responsibility and told me to sue him. I filed a complaint with the BBB and it was reviewed by their auto repair advisory committee. Their response was, "The customer's position is well-documented; the company should reimburse the customer for the brake work." No response from Zoom Tune to date. Total bill at Van Chevrolet was $1886.41 plus $25.00 lab fee, and three day's loss of work due to no truck. The above is a brief account of what happened. If you will give me a fax number or an address, I will send the complete file. HELP! HELP! HELP!

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