I am writing to request a refund of my money that I have yet to receive my property.
I am also filing a complaint with or against sears and your 3rd party vendor zoomusa.
On march 27. 2014 8:47 pm I made a purchase of a dell latitude d620 laptop order#2354631. It was found to be defective and inoperable. At that time I requested a refund but zoomusa policy is no fefund. Now I understand what policies mean. I also understand what a contract mean as I have not entered any contracts with zoomusa or sears. I would have nevered made a purchase from Any dealers that does not give refunds of my hard earned finances.
I have been constantly lied to and repeatedly been given the run around. I've spoken to at least 20 different persons requarding this matter, all to no avail.
I have to say that this situation has caused me a great deal of pain, stress, pressure and alot of other negative feeling. It is almost 2 months that I made this purchase and I still don't have my property or returned money. My daughter has been unable to do her school work as well as I have been unable to do any business.
So everyone is telling me there's nothing they can do about it. What ever happened to the customer is always right.
Unless I recieve a refund immediately I will never shop with sears again. I will make sure to spread the word to my friends especially my friends that shop at sears. And I will be filing a complaint with the BBB. I will file a complaint with anyone that will listen. I am also contacting an attorney to see if I can sue sears And zoomusa for the services I did or didn't receive.
ALL I'M BEGGING FOR IS A REFUND OF MY MONEY.