1, Report:
#1417510
Posted Date:
Dec 18 2017
EdenPURE SR-1000/SR-2000 Sold merchandise that did not work at all. Internet
Purchased 2 scaleRid Hard Water Treatment Systems, SR-1000 nd SR-2000, and installed Feb. 22, 2014. They did not make any improvement in the hard water coming into either house they were installed in.
Just wish to advise customers thet this is a scam.
Entity
EdenPURE
Categories: Plumbing
2, Report:
#1179424
Posted Date:
Sep 26 2014
EDENPURE Sent item yo be prepared, they said warranty expired we knew that only the button to turn off &on needed repair we want to pay ask if they will send back (cod) or we can send postage to them They replied not thier policy. N.CANTON Ohio
Sent Edenpure back to Customer Service Center to have on & off button fixed received a letter they are sorry it cannot be fixed.
I telephoned to say please fix and we will pay we knew it wasn't under warranty or send it back COD or I will send postage, they No they can'...
Entity
EDENPURE
Categories: Unusual Rip-Off
3, Report:
#329957
Posted Date:
Apr 07 2014
Edenpure, Biotech Research, Suarez Corporation Industries A waste of money, poor products, and I pitty their customers. North Canton Ohio
All right, I am an ex Customer Service Representative at SCI. To elaborate SCI has many branches that it handles. Biotech Research, International Home Shopping, Lindenwold Fine Jewelers, and U.S. Commemorative Gallery. However, today I am only writing concerning their most expensive...
Entity
Edenpure, Biotech Research, Suarez Corporation Industries
Categories: Corrupt Companies
4, Report:
#1134210
Posted Date:
Mar 27 2014
Edenpure and Pure energy store One company is the manufacturer and the other is the online vendor Internet
After spending over $200 on a supposedly well-reviewed edenpure gen 2 heater, I was quite disappointed when it was broken out of the box. Then came the hell of trying to get a working unit to replace it. So far it has taken all winter and i have yet to find satisfaction of any k...
Entity
Edenpure and Pure energy store
Categories: Heating, Cooling & Ventilation
5, Report:
#1091758
Posted Date:
Oct 14 2013
Eden Pure deceptive, dishonest cusromer service tactics to avoid return of defective merchandise Canton ohio
This letter was finally compiled and sent after hours of frustration in response to deceptive, dishonest customer service tactics taught to phone reresentatives.Good day: At the request of my father, I have decided to intervene posthaste and conclude this matter for...
Entity
Eden Pure
Categories: Employees
6, Report:
#542536
Posted Date:
Nov 30 2012
Edenpure, Biotech Research, Suarez Corporation Industries Biotech Research, Suarez Corporation Industries Read this Report! You won't believe your eyes! Unless of course you bought one too. Internet
Below you will read the letter sent to the New Mexico Attorney General's office. Consumer Protection Division. Regarding the EdenPure Model 1000. Attached is pictures of the actual units in question. You won't believe your eyes. They even got Bob Villa to endorse this product as a s...
Entity
Edenpure, Biotech Research, Suarez Corporation Industries
Categories: TV Advertisements
7, Report:
#914120
Posted Date:
Jul 19 2012
Biotech Research Product claims to saves you money by moving air up to 14.76 feet per second to cool down any room without expensive air conditioning. Canton, Ohio
These are the claims:
1.)The EdenPURE Comfort Air bladeless fan has a variable speed setting so you dial in the exact airflow speed you want for the perfect temperature.
2.)The Vortex Air Flow Cooling Technology saves you money by moving air up to 14.76 feet per second to coo...
Entity
Biotech Research
Categories: Heating, Cooling & Ventilation
8, Report:
#393448
Posted Date:
Jul 16 2012
EdenpureUSA.com Just told me to F*** of after I asked about a television offer, I asked his name and he told me he is the owner. Kirtland Ohio
I saw an ad on television last night. Called the 888 number and asked him to verify, a man answered and told me to f*** off.I called back and asked him to give me his name so I can report this, he told me he is the owner and hung up the phone.I was going to place an order tonight bu...
Entity
EdenpureUSA.com
Categories: Heating, Cooling & Ventilation
9, Report:
#851294
Posted Date:
Mar 09 2012
BIOTECH RESEARCH EdenPURE The Company will not honor waranty. Canton, Ohio
The will no honor waranty.
It states in their literature After 6 months, any consumer returning a defectivefor exchange or repairwill receive a refurbished unit in exchange.
The new unit that I bought never worked and when I returned it they said that I had never bought one from t...
Entity
BIOTECH RESEARCH
Categories: Heating, Cooling & Ventilation
10, Report:
#847546
Posted Date:
Mar 02 2012
Eden Pure Heaters Do Not Work, Are Fire Hazard, and Has Rude Customer Service Internet
We bought an EdenPure heater. It doesn't work that well. It is very cold in the house with it on. Furthermore, it melted my surge protector! I contacted Eden Pure and was e-mailing back and forth with an employee there. I gave her a copy of the receipt ...
Entity
Eden Pure
Categories: Heating, Cooling & Ventilation
11, Report:
#838188
Posted Date:
Feb 13 2012
EDEN PURE HEATER, Suarex Corp, Bob Villa, division of sci, OSRAM SYLVANIA Inc I had purchased 4 Edenpure heaters and could have been killed by 1 going up in smoke!! Internet
I had purchased 4 of these units, I gave 1 away as a gift to my Grandmother and have recently found out she has not even opened the box yet and the other 3 I kept, 2 smaller units and one of the 2 Lg units.I have only used 1 small 1 in my room this year that has work...
Entity
EDEN PURE HEATER,
Categories: Miscellaneous Electronics
12, Report:
#812789
Posted Date:
Dec 22 2011
EdenPURE Heaters Bio Tec You purchase a new heater, it does not work, they send you a referbished heater and tell you, you can never receive you money back, Internet
I ordered a edenPure heater in March of 2011, did not need it so put it up till cool weather. Took is out at the end of Oct.. It did not work, I called the company and they told me it had been 7 months instead of 6 months so they would be sending me a referbished heater instead of a...
Entity
EdenPURE Heaters
Categories: Heating, Cooling & Ventilation
13, Report:
#762950
Posted Date:
Aug 09 2011
Biotech Research Suarez Corp. No warranty credibility, Bio Speed CLEAN UV Sweeper made of inferior plastic. Expensive junk. Now useless Canton, Ohio
Have been instrumental in the purchase of three Edenpure Speedclean UV Sweepers. All three have failed, and two are inoperative at this time with no way to repair. Mine was totally replaced at one time for the handle breaking in two. Now the handle is broken at the bottom where...
Entity
Biotech Research
Categories: Audio & Electronic Retail Stores
14, Report:
#714787
Posted Date:
Apr 07 2011
Bio Tech Research Sold cheap, allegedly great, vacuum cleaner that broke,just over year old, now can not get parts for repairs! Canton, Ohio
July , 2009 we rec'd an advertisement in the mail for the EdenPURE BIO speedclean UV vacuum cleaner, which was advertised as an advanced technology in vauum cleaners, with UV sanitizing and cleaning system with hepa filtration dust and dirt collection bags that was said to pro...
Entity
Bio Tech Research
Categories: Appliances
15, Report:
#688200
Posted Date:
Jan 31 2011
EDEN PURE suarez , biotech research, resource partners, edenpure, suntwin Deceptive company knowingly selling defective units and keeping their own customer service representatives in the dark >>> N Canton, Ohio
I work at a call center who has Eden Pure / Suarez / Resource Partners as a client. Every winter we dread their customer service calls because usually we have no information to actually help them and edenpure purposefully leaves us in the dark as to whats going on with their units o...
Entity
EDEN PURE
Categories: Miscellaneous Electronics
16, Report:
#686162
Posted Date:
Jan 24 2011
Aqua Rec Simming Hole and Fireplace Refusal to come to our home, complete a diagnostic to determin why it would not work and repair our Harmon Pellet stove. Tacoma, Washington
On 11/19/10 my husband stopped by the Bonney Lake Store to trouble shoot problems we were having with our Harmon pellet stove. He spoke to the person at the front desk, who called the Tacoma store. It was determined that we needed a new room sensor. My husband requested a service ma...
Entity
Aqua Rec Simming Hole and Fireplace
Categories: Specialty Stores
17, Report:
#311751
Posted Date:
Dec 10 2010
Bio Tech Research Dept, Edenpure Heater Suarez Corp, Edenpure Portable Heater Heater didn't work like others have said, refund was handled much better than expected. NW Canton Ohio
We purchased based on advertizement on Pual Harvey and friends who had one. Received ours in 6 weeks from online order and credit card charge! Customer Service could never find order till it showed up. I reached customer service after trying four 800 numbers they use in ads. The...
Entity
Suarez Corp, Bio Tech Research Dept, Edenpure Portable Heater
Categories: Heating, Cooling & Ventilation
18, Report:
#179406
Posted Date:
Dec 06 2010
Edenpure Sun Twin major ripoff Edenpure heater, Sun Twin heater misleading and deceptive advertising advertising misleading incomplete Internet
Edenpure heater
Sun Twin heater
Beware of that heater. It's extremely overpriced, and the advertising is misleading and incomplete. From the information supplied, it's an electric heater that uses a quartz heating element to generate heat, and is housed inside a cabinet that do...
Entity
Edenpure - Sun Twin
Categories: Heating, Cooling & Ventilation
19, Report:
#319032
Posted Date:
Oct 26 2010
Edenpure Store/ Affordable Heat LLC Edenpure Store Scam/ Deceiving Adrian Michigan
Do NOT buy anything from EDENPURE STORE ! You may get a letter in the mail about purchasing an eden pure product with a money back guarantee, but it is biotech research and they have a different return policy.
If you don't carefully read and check, edenpure store will charge you ...
Entity
Edenpure Store/ Affordable Heat LLC
Categories: Heating, Cooling & Ventilation
20, Report:
#564657
Posted Date:
Feb 05 2010
Affordable Heat , EdenPurestore.com When ordering I was told that I had a 60 day free trial. Tecumseh, Michigan
On 12/15/2009 I ordered 1 EdenPure 1000 Gen3 from Affordable Heat with the promise that I could return in within 60 days if not happy with the product.Yesterday 02/03/2010 I called the company and was told that they didn't have a 60 day return, was told that I must have ordered from...
Entity
Affordable Heat , EdenPurestore.com
Categories: Heating, Cooling & Ventilation
21, Report:
#547122
Posted Date:
Dec 30 2009
EdenPure Nothing has cooled my room faster than buying a EdenPure ,Eden Piece of Crap, Heating System. Internet
I bought an EdenPure Heating System just over a year ago, and it has been blowing out cold air only. Whenever we turn it on it will blow out heat for about 5 mins and then only cold air comes out.Tonight I went to turn it on and there is no power at all. I have checked t...
Entity
EdenPure
Categories: Heating, Cooling & Ventilation, Liars
22, Report:
#420891
Posted Date:
Dec 08 2009
Edenpure, Biotech Research, Suarez Corp. Ind. They don't stand behind their warranty. North Canton Ohio
My new Edenpure heater has a three year warranty and totally died in three months. After two request for service and sending the required proof of purchase by email both times they finally contacted me and said that they couldn't open my proof of purchase attachments and asked that...
Entity
Edenpure, Biotech Research, Suarez Corp. Ind.
Categories: Heating, Cooling & Ventilation
23, Report:
#530437
Posted Date:
Nov 29 2009
Affordable Heat LLC. edenpurestore.com Company is Charging High RESTOCK FEE plus YOU PAY FOR SHIPPING TO RETURN! RIP-OFF!! Adrian, Michigan
After getting a flyer in the mail my grandmother bought a EdenPure heater. She called Affordable Heat LLC. and told them she received the flyer and it stated FREE 60 day trial all your money back plus they pay to return it. The sales rep never stated different. She...
Entity
Affordable Heat LLC. edenpurestore.com
Categories: On-Line Stores
24, Report:
#470285
Posted Date:
Jul 16 2009
Biotech Research, SCIBiotech Research, Suarez Corporation International Terrible customer service - dubious products Canton Ohio
I purchased the EdenPure G-7 whole home purifying unit in 2006 and have now discovered that Biotech Research and SCI do not stand behind their products.
Having taken good care of the unit I recently had to replace the purification plate in response to a flashing purify on the f...
Entity
Biotech Research, Suarez Corporation International
Categories: On-Line Stores
25, Report:
#419734
Posted Date:
Feb 04 2009
EdenPure Not even near the Maximum savings on my heating bill Canton Ohio
EdenPure states their soft heavenly heat will save you 50% on your heating bill. I used mine for 2 months. The first month I didn't notice a difference because the electric meter was estimated that month....The first bill that reflected this heater was 10x the KWHs that I usually us...
Entity
EdenPure
Categories: Appliances