1, Report:
#1506781
Posted Date:
Apr 07 2021
Gatlinburg Falls Hillbilly Hideaway Cabin. Is falsely advertising. The room was unsanitary full of dust someone broke our door knob while we were out as if tring to gain entry to the room. I no longer felt safe. There was a roach infestation issue. Contact guest services they were very rude and unconcerned with all the the issues my family and I were having during our short stay. We ended up leaving early do to the bugs and safety concerns. I requested a refund several times only to be told they cant do that, during my stay they were not answering my calls until I filed a complaint online threw there facebook page. I paid 1300.00 for the cabin 2/29-3/4 I am asking for refund for those days half of what I paid each day and a full return of the cleaning fee the cabin had not been cleaned at all there are roach's and tons of dust in fact there was still trash on outside porch from the last guests they did not remove so we had to endure the fact that there were racoons on our porch every night knocking over the can to eat it took guest service 24 hours to come out and get trash after several request 300 dollar refund is unexceptable the 300 doesn't even cover travel expense. All I am requesting is a fair refund this place is not worth the price and fee's they are requesting it does not meet health codes nor covid regulations. Pigeon Forge TN
This was a scam upon renting place I was told there were two tv's in rental upon arrival there was one. The cabin was full of dust and roaches. Guest services were rude and unconcerned.
The door knob was tempered with my family no longer felt safe out there in the woods were the c...
Entity
Categories: False Advertising of Services
2, Report:
#1394128
Posted Date:
Aug 20 2017
Gatlinburg Falls Cabins of the smokies venture resorts Gatlinburg Tennessee
1 review in the last week I was asked to complete a virtual checkin and in the email it states you will have directions by 4pm. We were 2 hrs late getting into the cabin. The front desk staff told me it should be no big deal to wait for a few hours. My 76 year old mother and o...
Entity
Categories: Attorney Generals
3, Report:
#1270844
Posted Date:
Nov 29 2015
Gatlinburg Falls Resort Gave me wrong cabin where things simy did not work and staff did not care, threatened to have me escorted off if property,Had at least 11 other upset customers that I knew of during my visit! Gatlinburg TN Internet, TN
When we got to the office there were 6 upset customers.. we were taken to an office to get away from them, and there were complaints laying on that desk..
We checked in and was sent to the cabin we reserved.. only to see someone inside!!! Damaged the back of our truck backing out o...
Entity
Categories: Amusement & Theme Parks