1, Report:
#1528826
Posted Date:
Sep 20 2023
Comcast Xfinity Promises not honored Philadelphia PA
I am a long time Xfinity customer (7+ years). Recently, on 08/25/23, I received a call from Xfinity agent who offered me to switch to Xfinity Mobile (I had 4 lines from another provider) and he told me that I will be getting a total of $700 in prepaid cards for switching the lines (...
Entity
Categories: Internet Service Provider
2, Report:
#1527806
Posted Date:
Jul 28 2023
Comcast/Xfinity Mobile Comcast Mobile Xfinity Mobile Refused to refund high overage charges for glitch in their service. Child was at school where phones are collected and locked up until school is out. Aurora Colorado
I had a problem with Comcast/Xfinity back in May where they sent me a message saying that I was over on my data for my son’s phone. He had been using .3 to .4 gigs a month since he got the phone. All of a sudden, they said that he had used 12 gigs in a week. He was in school as he...
Entity
Categories: Cell phone carrier, Cellular, mobile phone, cellphone service
4, Report:
#1524397
Posted Date:
Feb 06 2023
XFINITY MOBILE COMCAST Xfinity's misleading sales pitch TOMBALL TEXAS
Back in September of 2022, I was on the phone with a Xfinity associate to fix a billing error. She fixed the problem and said because I was a loyal customer, I qualified for a new phone (Google, Pixel 6a, Charcoal, 128GB) “at no charge”. I told her I was very satisfied with my p...
Entity
Categories: mobile devices
5, Report:
#1518228
Posted Date:
May 08 2022
Xfinity Mobile I paid over $900 for a phone, then after 1 & 1/2 yrs. of paying insurance on that line they refused to replace it when it was lost. Chico California
I purchased 3 LG phones, one for each of my family members. I did not know that 16 gigs of internal memory would be a problem. Nor did I know that the sales rep that said I could change my billing date was lying to make a sale. So when I called and tried to change my billing date ...
Entity
Categories: mobile phone
6, Report:
#1510275
Posted Date:
Jul 23 2021
Xfinity mobile Comcast Charging me for a cell phone that was returned within a 20 day window
Ive returned their cell phone and they are charging me 213.00 despite the return
The receipt clearly shows the phone was sent 7/16/2021 xfinity is money hungry and trying everyday possible to rob their customers.
Entity
Categories: cellphone and cuputer monitoring, phone service
7, Report:
#1495153
Posted Date:
May 12 2020
Xfinity Mobile sold us at one price started charging double
In June 2019 our family changed from Verizon to Xfinity Mobile to save money. We transferred all 3 lines and purchased 3 NEW phones. During our transaction, the salesman offered us an iPad for only $10/month and said there would be no additional costs if we didn't use data. This wor...
Entity
Categories: Mobile service
9, Report:
#1476456
Posted Date:
Apr 03 2019
Xfinity Mobile Accelerated device payment resulted in sudden $700 charge Philadelphia Pennsylvania
Nightmare experiences with Xfinity Mobile. I was on a 24 month device payment plan. On time payments, no issues or account changes. Fast forward and they move to a new billing platform. 24 hrs after this announcement, I have a $702 mystery charge on my account!
I call 15+ times and ...
Entity
Categories: Mobile phone company
10, Report:
#1461105
Posted Date:
Sep 16 2018
Xfinity mobile Xfinity mobile is wrongfully charging me for a returned phone Philadelphia Pennsylvania
I have an iPhone from Xfinity and I was going abroad and bought a second phone to be unlocked. After 2 weeks I called them to unlock the phone and they said it couldn’t be unlocked until it was paid off. I asked if they could unlock it temporarily for the duration of my trip overs...
Entity
Categories: phone service, Cellular Phone Companies
11, Report:
#1451330
Posted Date:
Jul 12 2018
Xfinity Mobile Xfinity Wireless, Comcast Wireless Misleading Sales Phuladelphia Pa
On June 18 2018 a third party scales company called Global Telecom called me. They were contracted by xfinity wireless to sell cell phones. My phones were in backorder and I had no idea this was possible or how it worked. I was assured time and again I would not be charged any mone...
Entity
Categories: Miscellaneous Electronics, electronics