- Report: #1476456
Complaint Review: Xfinity Mobile - Philadelphia Pennsylvania
Reported By:
Steve -
Nashville, Tennessee, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Xfinity Mobile
Philadelphia, Pennsylvania, United States
Phone:
888-936-4968
Web:
xfinitymobile.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Xfinity Mobile Accelerated device payment resulted in sudden $700 charge Philadelphia Pennsylvania
Nightmare experiences with Xfinity Mobile. I was on a 24 month device payment plan. On time payments, no issues or account changes. Fast forward and they move to a new billing platform. 24 hrs after this announcement, I have a $702 mystery charge on my account!
I call 15+ times and no one can assist. "I'll call you back" (they never do), "I dont have access to issue credits", "my supervisor is out to lunch", "my supervisor is only available via internal chat", "my supervisor is in a meeting", "my supervisor comes in at 11am"
Seriously - NO ONE at Xfinity Mobile seems to be able to explain the charge or offer resolution.
Their suggestion is to dispute the charge, and then get my service canceled and lose the mobile number I have had for the past 10 yrs. NO! Fix your issues Xfinity Mobile!
1 Updates & Rebuttals
Ladyboneyard Esq.
Cockeysville,Maryland,
United States
You can switch carriers and keep your number
#2Consumer Suggestion
Wed, July 01, 2020
I don’t know the status of your issue, but you should be able to switch to another cellular provider and they’ll be able to "port” (transfer) the number you have now. My experience with them is that they want you to feel "hooked,” and at their mercy when it’s NOT TRUE.
I have also found the State Attorney General in my state to be a great resource and help. Check their website, I’d be surprised if they didn’t have an option to file a complaint that they will investigate (and they do!) Don’t let them get to you. Good luck!
