On Feb 25th 2020 we ordered a Canon EOS 90D with an 18-135 lens. The next day I got a call asking to verify my order because we placed the order with an AMEX to avoid fraud? OK, so here we go. Dave started asking me what I wanted with the camera? I told him the retail boxed Canon camera and Canon lens kit.
He shifted gears and asked me what battery I wanted (the 2 hour or 5 hour version), and I said I wanted the one that came in the retail box, with the charger, lens caps, body cap, neck strap, printed operators manual and Canon registration card (I've owned a few Canon's so I know what comes in the retail packaging). He said the model I ordered does not come with a strap, battery, booklet, registration card. I told him ALL retail Canon's come with those items. He said mine was an imported, or refreshed version, and he needed to know what battery and lens I wanted.
At this point I told him I only wanted the Canon 90D lens kit with the Canon ef-s 18-135mm lens, and was not buying an "Imported or Refreshed" version. At this point he came back with the same price as Bestbuy, so I said cancel my order. He then said he'd sell me the retail package I was asking for for their cost of $1,399. While that was a better deal than the $1,599 retail version from Bestbuy, by now all trust was blown. I again told him to cancel the order, and if our AMEX was charged that I'd notify AMEX (with the recording of our conversation) of their practices. I received an almost instant email cancellation.
I really feel bad for customers/shoppers who don't follow the finer details, or those who are easily duped by these types of shady companies. The price I ordered the kit was a too good to be true $1,296 shipped with no taxes. Too good to be true reared its ugly head again.