- Report: #1169448
Complaint Review: Advanced Tech Support - Internet
Reported By:
Marcella L Robertson -
Tallmadge, Ohio,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Advanced Tech Support
Internet, USA
Phone:
1-855-424-8700
Web:
advancedtechsupport.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Advanced Tech Support Computer Repair Internet
This company offered to fix my computer issues the price started out of $275.00 and my final payment was $200.00. It took over 6 hours for someone to start working on my computer they called me on my way to work and wanted me to reboot my compuyter, I told them I was diriving to work, he could not speak english and hung up on me, so by day three I was home in front of my computer and watch them work on it. It was a half a** effort and they were using trial programs. I lost data, they did really nothing that I couldn't have done myselft. The fact that my computer was really messed up I had to reload all my programs and clean my computer. The did not tell me there was a monthy fee of 19.95, I canceled my subscription, they did refund me 19.95 but not my initial investment. Stay away from this company they are a RIP OFF.
1 Updates & Rebuttals
Advanced Tech Support
Florida,Advanced Tech Support
#2UPDATE Employee
Thu, August 14, 2014
Hello
I am very sorry to hear of the recent complications that you have experienced. Advanced Tech Support is dedicated to making our customers happy. We would like to hear from you directly so we can correct any and all issues you are experiencing.
Computers can be very complex and temperamental. We try our hardest to fix these issues the first time around. However there are instances that more time is required to correct a problem. We always stand behind our work at Advanced Tech Support and encourage you to contact us if your computer is not running at optimal levels.
Please send me your Order ID so that I can see exactly who and what was done on your computer. You can send this here: [email protected]
We do not fix computers with just trial programs. Actually most of the work we do is manual fixing. The initial phone call can be somewhat lengthy explain the entire process. This includes pricing and the monthly fee.
We are not sure where the Ripoff is. We worked hours on your system. You make reference to us losing data? What data did we lose? Please be specific so we can find out what happened?
Please reach out to us via one of our official support channels.
To contact one of our support agents please visit our contact page here: http://www.advancedtechsupport.com/contact-us.aspx
You can chat with a live chat support person from 8am to Midnight EST time 7 days a week. If you like you can call us directly at 1-800-978-4501 24 x 7
We truly appreciate your business and look forward to hearing back from you.
Regards,
Advanced Tech Support
