- Report: #1517154
Complaint Review: ALLSTATE car insurance - New York
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ALLSTATE car insurance
New York, United States
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https://www.allstate.com
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ALLSTATE car insurance Refuse to remove car I sold from Policy but added the car I replaced it with and state I owe money New York
I traded my car 7 days ago. I called Allstate to remove the car I am trading and add the new car I am replacing it with. The person at the 800# for Allstate said she could do that but I would not have insurance on the old car while I drive it to the car dealership. She told me I needed to call back the next day to remove the old car.
I called back the next day to remove the old car I had sold the day before. Later that day I checked my policy, they had my old car still on my policy and had removed my new car!
I called back to explain their mistake and before hanging up confirmed twice with the rep that I now had just 2 cars on my policy and made her repeat to me what cars were to stay on the policy.
The next day, I had all three cars on my policy! I called my local Allstate office, the rep there told me the policy was a mess and it would take awhile to correct it to remove my old car. Two days later, all three cars are still on my policy. So I called my local agent back, she then said she saw the "request" to remove my old car and said she left it alone and it will work out. I reminded her that I have a $182 bill from allstate due in 7 days due to having an extra car on my policy. She said it ususally takes 7 to 10 days to remove a car and it will be off before the bill due date.
Today 7 days later since I first called to remove a car that someone else now owns, all three cars are still on there. I received an email today that if I do not pay my bill in 6 days, I will no longer have insurance on my vehicles. Lord help me!
1 Updates & Rebuttals
Beth
massena,New York,
United States
UPDATE ALLSTATE
#2Author of original report
Tue, March 29, 2022
10 days after I sold my car, Allstate finally took it off my policy. But, Since the new car I replaced it with is cheaper to insure, they increased the other car on our policy by 57%!!
Our 2015 Jeep went from $240 every 6 months to $377! We did not change anything about the policy. We both have 850 credit scores, no accidents and no claims. What a rip off. We have already received quotes from other insurance companies saving us about $500 a year. We will be pulling our two homes and 2 cars from Allstate. Goodbye Allstate!!
