- Report: #1533859
Complaint Review: Dainese.com - VICENZA VICENZA
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Author Not Confirmed
Why?
Dainese.com
2024 - Dainese S.p.A a socio unico - 36064 Colceresa (VI) – Via Louvigny n. 35 VICENZA, 36064 VICENZA, Italy
Phone:
+39 0444 224153
Web:
WWW.DAINESE.COM
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
DAINESE.COM DAINESE MOTORCYCLE CLOTHES DAINESE MOTORCLOTHES TERRIBLE SERVICE- POOR SERVICE- AVOID ORDERING- TERRIBLE CUSTOMER SERVICE- BRUTAL CUSTOMER CARE VICENZA VICENZA
LETS MAKE IT SHORT. IT TOOK 5 ATTEMPTS UNTIL WE HEARD FROM THEM.
THERE WEBSITE LISTS ITEMS WITH THE WRONG SIZING. THEN WHEN YOU RECEIVE THE WRONG SIZE-THERE WEBSITE MISLEADS YOU WITH " EASY RETURNS" NOT SO.
YOU CAN'T LOG BACK IN TO YOUR ACCOUNT
THE PASSWORD RESET DOES NOT WORK
THEN THEY SEND YOU LINK TO THEIR CUSTOMER CONTACT THAT WOULD NOT LOAD UNTIL 4 ATTEMPTS.
WE TRIED TO REACH THEM THROUGH THEIR FB PAGE AND WE GOT THE AUTO SPAM CIAO... HERE THE CONTACT LINK. WE TRIED AGAIN THAT DID NOT WORK. WE WROTE THEM BACK AT THE FB MESSENGER NO REPLY.
FINALL A WEEK ++ LATER WE GOT THROUGH WE ASKED THAT THEY SUPPLY US A RETUN LABEL FOR THEIR EASY RETURN... ONLY TO FIND OUT THAT THEY DID NOT HONOUR A PRE-PAID RETURN AND THE COST TO RETURN WAS WORTHY 30% OF THE ITEM. THERES NOTHING EASY ABOUT THEIR RETURN. WE EVEN ORDERED THE SAME SIZE IN ANOTHER SHOE WHICH FIT PERFECTLY AND BROUGHT THIS TO THEIR ATTENTION. ONCE AGAIN THIS ALL WENT IGNOREYOU
THIS IS ONE OF THOSE ARROGANT EURO COMPANIES THAT THINKS BECAUSE THEY MAKE GOOD PRODUCTS THEY CAN GET AWAY WITH THIS KIND OF NON SENSE TO BE MOST POLITE.
NEEDLESS TO SAY WE WONT BE BACK AND WILL GO OUT OF OUR WAY TO SHARE THIS WITH OTHERS INCLUDING SHOPS THAT STOCK THEIR ITEMS.
GO ONTO TRUST PILOT AND READ ON... HARD TO BELIEVE THEY HAVE THE AUDACITY TO IGNORE THEIR MOST IMPORTANT PEOPLE. ONCE THEIR CUSTOMERS
"NO ONE CARE HOW MUCH YOU KNOW UNTIL THEY KNOW HOW MUCH YOU CARE "
DAINESE DOES NOT CARE
