- Report: #1525962
Complaint Review: Amazon -
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Amazon
United States
Web:
Amazon.com
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(1)
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Amazon stole my $50 gift card!
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My daughter received a $50 gift card for Christmas that was purchased by her Nana on 12-20-2022. On Jan. 27or28th, 2023 my daughter and I redeemed the card to my account. On 2-7-2023 we went to use the gift card and there was no balance. I tried to reload the gift card again thinking it maybe just didn’t save cause we didn’t use it at the time we redeemed it and it said that the gift card was redeemed on a different account. I contacted Amazon on 2-8-2023 and was told that the gift card balance would be back on my account within 24 hours… it was not. I wasn’t able to contact Amazon again until 2-19-2023 and was told the gift card specialist would be getting back to me within 24-48 with a resolution. They never got back to me! I am very busy and was not able to reach out to them again till 3-3-2023 where I was told I needed to call the gift card escalation team and so I did on and that’s when I was told that some other team would look it all over and get back to me about it. They got back to me with some answer that had nothing to do with what was going on and told me I needed to change my Amazon password. I contacted Amazon again and flat out told the person on the other end of the chat that someone that works for Amazon is stealing gift card balances and that I needed help getting to the bottom of this. They of course told me someone from that department would have to get back to me. They got back to me saying they see my card was redeemed on an account I didn't authorize and that they were sorry that they can't refund it back to me. They also said they know this outcome was not what I was wanting but there was nothing they would do about it.I want my $50 gift card balance back plus another $50 at least at this point for this ridiculous situation I’ve had to deal with. I’ve spent the weeks trying to find out what I can do about this and found this site that can hopefully help me. There is no evidence whatsoever on my account saying that I ever redeemed the gift card and from my research it looks like this happens often. Amazon shouldn’t be stealing gift cards and they are! I have the physical gift card still as well.
