- Report: #1514768
Complaint Review: Aquatic AV - San Jose California
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Author Confirmed
Why?
Aquatic AV
282 Kinney Drive San Jose, 95112 California, United States
Phone:
408-559-1668
Web:
https://aquaticav.com
Categories:
Business Rating:
(1)
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Aquatic AV Inc. Refused to Warranty Defective System San Jose California
I wanted an upgrade to my motorcycle stereo, so i went to my local motorcycle parts and exsessory store. The staff told me that Aquatics AC put out some really nice products. So I purchased Aquatics AV's flagship head unit for $525.
I went home and looked for deals on speakers and amplifiers that were compatible with this system. $300 for speakers and $400 for the amplifier. The instalation was easy and smooth as i have inatalled many in my life.. The sound was good but when you rode the sound would shut on and off. I went back to see that i did not make any mistakes and i did not
I contacted Customer service They had me purchase new wiring and connectors because they felt it was not getting ample power $58, so I rewired and it continued to shut off intermintantly I was told to send in the amplifies $14 shipping. It was reeplaced, however the problems remained. So now i had to send in the main unit, but first was assked to send " proof of purchase" and was told the seller was not an "authorised reseller" so no warranty would be honored. They would not even refund me for the parts purchased.
I could not read the warranty until after the purchase so obviously an "authorised reseller" sold these units the shop. I was a victum of a failed system designed to give Aquatics AV a way out of waranty
All parties mentioned proffited and I have a $1399 sytem that has never worked I hope this helps me to get satisfaction and they will see that I was a victim.
1 Updates & Rebuttals
Raymond
Lake Park,Florida,
United States
AQ-MP-5UBT-HS HS111 AD300AD300.2MICRO 2-Channel Amplifier
#2Author of original report
Sun, January 02, 2022
https://aquaticav.com AQ-MP-5UBT-HS https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:940888ef-a7ab-4e20-9908-cc5b44bed371#pageNum=1 HS111 https://help.aquaticav.com/en/articles/4832707-ultra-6-5-speaker-for-harley-hs111 AD300AD300.2MICRO 2-Channel Amplifier https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:1ccd0314-de2b-4893-b5de-6891b0fd1fc1#pageNum=1 these are the people that denied my warranty Robert Fils. Chief Executive Officer. JANET GOLDSTEIN. Treasurer. Alison Chan. Graphic Designer. Angela Mitri. Marketing Associate. reason for denial is"did not purchase from authorized reseller" This information is in the owners manual but cannot read until after purchase Aquatic AV did not handle this in a professional manner.
I gave Aquatic AV many opportunities to make this right All i wanted was a replacement unit. i imagine total cost to build the system was $75 I paid $530 for the Aquatic system. Aquatic AV could have exchanged units, made me happy fixed my unit and swap it out with the next unhappy customer and would have lost nothing. BUT Aquatic AV stonewalled me and refused
