- Report: #1532941
Complaint Review: Texas Shuttle - Houston Texas
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Author Not Confirmed
Why?
Texas Shuttle
8601 Boone Rd #8 Houston, 77099 Texas, United States
Phone:
(713) 931-8888
Web:
https://texasshuttle.com/
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Texas Shuttle - Texas Airport Shuttle - Texas Shuttle Service - Houston Shuttle STRANDED PREPAID RIDERS Houston, Texas
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Avoid! AVOID! I report this hoping to prevent someone else from the inexcusable aggravation and frustration I experienced trusting Texas Shuttle LLC. I prebooked and prepaid Texas Shuttle in Houston 72 hours ahead for transportation from my hotel to the airport. I am waiting for my ride in the hotel lobby and receive a text from Texas Shuttle that "my driver had quit" but they had arranged for a Lyft driver to pick me up. Next text disclosed driver and car description and estimated arrival time. Now the SCAM: Next text: I HAD CANCELED. What? I called Texas Shuttle immediately. Clerk confirmed I had canceled and according to their cancellation policy I would not receive a refund! Then I received a text from Lyft that the Lyft driver had canceled my trip. I called Texas Shuttle again. Texas Shuttle hung up. I called again and my phone had been blocked. So I had to make trip arrangements through my hotel concierge which cost all of $8.00 more than Texas Shuttle charged, tip included. Beware! Be Wise! Be WARNED not to book Texas Shuttle in Houston, TX.
