- Report: #1528186
Complaint Review: Badgerface Beauty Supply - Gilbertsville NY
Reported By:
SpaPure -
Saint Charles, IL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Badgerface Beauty Supply
122 Marion Avenue, First Floor Gilbertsville, 13776 NY, United States
Phone:
607-226-4866
Web:
www.badgerfacebeautysupply.com
Categories:
Business Rating:
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Badgerface Beauty Supply Kristina Strain Badgerface Beauty Supply posted sale of unused jars and bottles, which we purchased. Badgerface charged us $250 storage fee not mentioned in any correspondence Gilbertsville NY
In late March we purchased $2700 worth of jars and bottles from Badgerface Beauty Supply de-stashing sale. We sent $1000 to hold the jars until we could arrange delivery or pick up. We could not find affordable means of pick up and our delivery guy had a family member sick in the hospital out of state and could not make the 1500 mile trip. She agreed to cancel the order and let us purchase a few boxes to have shipped UPS and refund the difference. We had her ship 2 cases of jars to us UPS ($369 value) which we paid for, and then she issued a $381 refund for balance owed and kept $250 to cover storage costs for 5 months. Kristina Strain never mentioned she would charge us a storage fee and owes us $250 for this order.
It is not a lot of money, but we want to make others aware of her business practices are not discussed and addressed and additional charrges may be applied that are not discussed.
1 Updates & Rebuttals
Kristina
Gilbertsville,New York,
United States
I really wanted to make this work. Here's my side of the story.
#2REBUTTAL Owner of company
Wed, August 16, 2023
SpaPure has all the facts correct:
- They paid a $1,000 deposit - in March - for $2,700 worth of containers
- We stored the containers for five months while SpaPure tried to find a cost-effective way of picking up the containers
- When SpaPure decided they only wanted two cases of jars, we immediately shipped the jars, and returned her deposit, less the cost of the jars and a $250 fee.
In the five months between March and August, I worked continuously with SpaPure to find a cost-effective way to get the containers to them. This included:
- Weighing and measuring each individual carton (31 cartons total) to calculate a shipping cost (shipping would've been prohibitive, we both agreed)
- Pricing out renting a truck to deliver the items to her, and offering to have my husband make the drive, at cost
- Dozens of email exchanges trying to work out having her associate come pick up the items
- Dozens of email exchanges trying to work out what, if anything, she was actually interested in purchasing
- Weeks of waiting to hear back from SpaPure, including dropped email threads where I sent requested information (weights and dimensions of cartons, for example) and didn't hear back
- Storing the approximately 400 square feet of cartons in our storage room, which costs us $600 monthly to rent
If this whole situation had resolved with SpaPure taking the full lot of containers - which was priced at about 25% of cost - we would not have levvied a fee for all of our trouble. I feel this cost - $50/month for all our efforts to work this out - was more than fair.
