- Report: #1500472
Complaint Review: U.S. Bank ReliaCard -
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U.S. Bank ReliaCard
United States
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U.S. Bank ReliaCard US Bank ReliaCard Forced by states' unemployment to only get your funds via debit ReliaCard, but you can no longer transfer online to your bank account.
In July, I qualified for and have been collecting payments from PUA, Pandemic Unemployment Assistance. But you can only collect your cash via US Bank's ReliaCard, with the assurance you can then make an online transfer of this money direct to your personal checking account. This worked well for me in August, but mid-September, with no warning, ReliaCard CANCELLED my transfer transaction. While the missing money is still on my ReliaCard (instead of being transferred to my personal banking account), I can no longer make transfers online - as this option has DISAPPEARED from the ReliaCard website, with NO notice, nor explanation.
It seems I will now have to go in person, to my bank's teller, to make this cash transfer for me, manually. However, most teller hours are now by appointment only, as banks expect you to only use their Drive Thru, because of Covid-19. US Bank has a 24/7 customer service phone number listed, but it is flooded with calls, so you get an automatic recording, that "no one can take your call."
If US Bank can change their website to remove this automated transfer option, they could have at least post a notice, explaining its disappearance, so you don't waste a lot of time looking for it, in vain.
