- Report: #1502334
Complaint Review: Best Buy - richfield minnesota
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Author Not Confirmed
Why?
Best Buy
richfield, minnesota, United States
Phone:
18882378289
Web:
bestbuy.com
Categories:
Business Rating:
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Best Buy Bait and Switch on Black Friday richfield minnesota
Best Buy advertised a 65" inch Hisense TV for 250.00. This was advertised as a Black Friday sale on their site and national newspapers. The day before Thanksgiving I wanted to check the TV on their website. It said available soon for the TV. So I contacted Best But their representative said it would be available the next day, Black Friday, so I need to check online as son as their black friday sale started. I work Shift work, midnights, so I was able to get on at 5AM to pruchase TV. It still read 250.00 but available soon. I checked every hour on the hour, the message never same.
Finaly at 2 PM I started to contact the company. I was hung up on mu;tiple times. I talked to a Josh P on the online chat. I complained about false advertising and Bait and switch, He stated that all it had to do was be on sale online for sometime Friday and only for a couple minutes and it would not be false, He would not say what time it would be on sale, it was my "job" to check minute by minute. I called company.. Finally after 45 minutes talked to a Arieal in customer service. He gave me same run around. Asked to talked to a supervisor. After another 30 minute hold i talked to a Cheryl, I think. She told me that someday it would be for sale, not neccessarily today, but at sometime. I was very upset with this, she even agreed that this was wrong. I told her to sell me the TV today for advertised pricce or the 70".
She refused. if a car company is not allowed to bait and switch, how can this company do this? This is illegal and unethical! I know many people like myself were tricked by Best BUY. After I hung up I checked the website, Now it state it will be for sale on Friday the 28th. This is wrong, this is not right, Best Buy should be held accountable. I recorded my conversations and also tok pics of the chat with Josh. I work hard for money and Best Buy should honor what they advertised
