- Report: #1520690
Complaint Review: Blue Ridge RV Center - Hiawassee Georgia
Reported By:
RM1(SS) Kent C. Alexander USN(RET) 100% Service-Connected Disabled Veteran -
Marble, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Blue Ridge RV Center
501 SUNNYSIDE SHORES ROAD Hiawassee, 30546 Georgia, United States
Phone:
(470) 557 2298
Web:
https://blueridgervcenter.com/
Categories:
Business Rating:
(1)
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Blue Ridge RV Center Over promised, under delivered. Shoddy work, incomplete repair Hiawassee Georgia
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What was quoted as a good week for repairs languished into 9 weeks. Because we were told it would only be a week or two, we rented an air b-n-b for $525.00 per week while the motorhome was in the shop. (We are travelling so living in the motorhome.)
I had only taken along enough medications for 2 weeks, so after those 2 weeks had passed, I returned to the motorhome to resupply. I am retired Navy and totally and permanently disabled by the VA (Service connected), so I take a lot of meds. When I explained this to Kim, she said she would give a military discount. She did not. No work had been done.
After the first MONTH, I told Kim I needed to stop in and exercise the generator (gas), add distilled water to the 2 house batteries and charge them (Blue Ridge RV Repair will not let you leave your rig plugged to 110 VAC) Kim replied stating that if the house batteries needed water, they were no good and should be replaced.
She also stated that I did not need to run the generator because they don't routinely exercise their personal diesel genset. This demonstrates Kim's lack of knowledge about how gas motorhomes work. A gasoline Onan generator must be run at least a few hours every month. I know as I did not and had to pay $700.00 for a new carburetor installation this past February.
Lead-acid house batteries require monthly maintenance as well, ensuring each cell is full of water. Again, this demonstrates Kim's incomprehension of even the most basic motorhome systems, subsystems and RVs in general.
The Progressive Insurance company adjuster factored replacing the rear cap into the estimate. Blue Ridge RV repair DID NOT replace the rear cap as directed. INSTEAD, the rear cap is now a big glob of Bondo, for which they charged the insurance company an additional ~$4,000.00.
Had Blue Ridge RV repair simply replaced the rear cap as instructed their additional claim to slather more Bondo onto ALL of the rear cap would have been unnecessary. Bondo and paint work sloppy. Insurance fraud? You decide.
The repair is incomplete. When I pointed this out at delivery, Kim went into the office, then returned stating she had called Progressive and that those repairs were not covered under the claim. I told her she was wrong. Then she argued with us. She only stopped her belligerent antics when I threatened to call the Police. Subsequently we contacted Progressive, and those repairs are indeed covered. Progressive refunded $1,000.00 and told us to go elsewhere to have the rest of the repairs completed.
The repair work that WAS performed is entirely unacceptable - sloppy - amateurish at best.
Office manager (Kim) doesn't understand the business and becomes immediately hostile and defensive when questioned.
Kim simply doesn't get RV repair, how to provide even a modicum of reasonable customer service, talks over you and believes she knows more than you do about your own motorhome. Her communication skills are essentially non-existent. She refuses to provide progress updates or have a sit-down meeting to discuss repair status.
Kim stated multiple times over the course of the 2-month repair that the ladder for the rear cap had been ordered. The ladder was finally ordered on July 28th. We dropped the rig at Blue Ridge RV repair on June 6th. Dishonest? Possibly. Not sure.
Promoted out of her skill set? Absolutely. Hence her immediate defensiveness and hostility when questioned. Using our insurance money to finish other work? Maybe. Not sure.
In summation - over promised and under delivered, poor craftsmanship, attention to detail and terrible customer service. Overall, a terrible experience that ruined 2 months of our summer vacation and cost us a lot of unanticipated (and unnecessary) expen$e. Not to mention the stress and anxiety Blue Ridge RV repair caused us. And they do not care.
I have included photos of the 'new ladder' on the rear cap. Apparently the new ladder didn't line up with the original ladder. Now there are roughly a dozen holes in the rear cap left from the original ladder. These old screw holes have not been filled or painted. Observe the bent and missing screws.
Should you choose Blue Ridge RV Repair to work on your RV - you have been warned.
A very shady company at best.
