- Report: #1510634
Complaint Review: Brookfield Auto Body - Brookfield Connecticut
Reported By:
Jeff -
Gainesville, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Brookfield Auto Body
330 Candlewood Lake Road Brookfield, 06804-1605 Connecticut, United States
Phone:
(203) 775-1867
Web:
www.lakevilleheavydutytowing.com
Categories:
Business Rating:
(0)
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Brookfield Auto Body Lakeville Heavy Duty Towing Lakeville Heavy Duty Towing's roadside service technician failed to properly align driveline components, and then refused to correct the error. Brookfield Connecticut
Report Attachments
I telephoned Lakeville Heavy Duty Towing for a roadside repair to my car hauler. The Lakeville technician replaced the forwardmost drive shaft with a new unit, but when reinstalling the driveline center support bearing failed to ensure equal distance at all points between the bearing cradle and the drive shaft. (I discovered this oversight only when I departed the Long Island City, New York location where the repair had been performed.)
Upon discovering the deficiency, I contacted Lakeville and asked that the technician return to the truck to correct the error. However, Lakeville dismissed my concern, labeling the grinding of the driveline against the cradle a result of my refusal to authorize additional work to the truck. Instead of departing the area that evening, I was forced to remain in the area; I then spent several hours the following morning aligning the driveline components.
Seven months and many tens of thousands of miles later, the driveline remains in adjustment. I asked Lakeville to offer a partial refund of the $2,857.42 I paid for the repair as compensation for the time the Lakeville technician forced me to spend away from my business, but instead of negotiating a mutually beneficial settlement to this matter Lakeville continues to blame me, the shop's customer, for the error.
