- Report: #1521381
Complaint Review: Casual Walks - Cedar Grove New Jersey
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Casual Walks
371 Little Falls Rd, box 4 Cedar Grove, 07009 New Jersey, United States
Web:
casualwalks.com
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Casual Walks [email protected]; [email protected] Not Respond to my request to return/exchange an item. Cedar Grove New Jersey
I purchased two items on 8/14/2022, linked through Pinterest. The items were delivered on 8/31/2022. One of the two items did not fit and therefore, I emailed the company per their website instructions on 8/31/2022, to request a return/exchange of one item.
The website states "customers should email the company to request a return and a return address." I advised the company via email my reason for a return/exchange. However, as of date and after sending 7 emails on 9/2, 9/7, 9/10, 9/13, 9/1, 9/19 and 9/22 to: [email protected] and [email protected], I have not received a response.
There are no contact telephone numbers. This company advertises on Pinterest.com The following is Casual Walks Return Policy: RETURN POLICY We’re always striving to control product quality. To provide you with additional peace of mind, we also offer 30 Day Returns Policy.
Return Conditions:
• You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
• The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags).
• Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
• We do not accept returned items that were sent back by you directly without checking with us first.
• We do not offer Freight To Collect (FTC) service for the packages returned to us.
The returns will be made at your own cost. Return Address: If you wish to return the items, please contact us via support Email first. Our customer service representative will get back to you. Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
