- Report: #1509343
Complaint Review: Chewy Inc. - Hollywood Florida
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Author Not Confirmed
Why?
Chewy Inc.
3251 Hollywood Blvd #401 Hollywood, 33021 Florida, United States
Phone:
1-800-672-4399
Web:
https://chewy.com
Categories:
Business Rating:
(0)
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Chewy, Inc. chewy.com Double Charged Hollywood Florida
on June 19, 2021 I placed a order for “6 month Simparica TRIO” Chewy placed a hold on $169.87 that as of tonight 6/23/2021 has still not cleared or dropped off
The product was shipped out on 6/22/2021 and another hold was placed on my account totaling $169.08, this payment has cleared the account.
6/22/2021 was the last day of one of the biggest online sales of the year, after receiving a error telling me my transaction was denied I went looking and discovered Chewy had double charged me, I had no money to buy anything so for me the sale was over.
As of the 23rd I am out $169.87.
I contacted Chewy by phone and talked to a supervisor who told me this has happened before, and she was really sorry. The supervisor told me that she had refunded half of the $169.87 but it would not hit the account for another 5 days.
They don't care if I filed this or not, they refuse to see reason.
