- Report: #1509210
Complaint Review: Choice Home Warranty -
Reported By:
Bryan -
Holly Springs, NC, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Choice Home Warranty
United States
Web:
https://choicehomewarranty.com
Categories:
Business Rating:
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Choice Home Warranty Choice Home Warranty NEVER covers any claims. Stay away from these Crooks
I hold a policy with Choice Home Warranty. My first claim with them is for a faulty hot water heater. I placed the claim and was assigned a plumbing company: True Heart Plumbing came out. They told me the H/W tank was indeed about to fail due to age and rust in the bottom of the tank. They shared they would insist the unit be replaced along with all the adjacent piping due to obvious age related failure.
I received an email from Choice Home Warranty stating they were denying the claim because it had a faulty expansion tank; which was not covered.
I was able to file a quick dispute claim. This phone conversation took place several days later. As is expected the claims adjusted was prepared to continue denying the claim. Completely ridiculous notion that the hot water tank itself was not covered-only other parts connected to it. I explained the ONLY reason hot water tanks fail is due to age and use of the tank itself; rarely, if ever to other parts connected to it fail. I told him Choice Home Warranty should REMOVE all coverage on hot water tanks because they are deceiving the consumer when they know the tank itself is not covered. Stay away from this company. Their MO is clear: Deny all claims as a default strategy. Then push back on all dispute claims as well. They should be class action law sued or at the very least have the US Government file fraud claims against them until they are pushed out of existence.
