- Report: #1477172
Complaint Review: Christian Mingle -
-
Author Not Confirmed
Why?
Christian Mingle
United States
Web:
https://www.christianmingle.com
Categories:
Business Rating:
(0)
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Christian Mingle Charge to renew subscription without asking. Refuses to refund the amount when requested.
Charge to renew subscription without asking. Refuses to refund the amount when requested. You would think twith a Name like Christian Mingle, they would act more Christian about things and would not setup automatic refunds, and also would refund the money when acked, Not very Christian behavior at all - more like a RIPOFF ARTIST!!!!
Here is their response, but the least expense
Natalie C (ChristianMingle)
Apr 11, 21:27 CEST
Hi Bill,
Thanks for your message. I am truly sorry to that you did not intend to renew your paid subscription with us.
While you are not eligible for a full refund, you do have the option of changing your plan. You will need to login through your mobile browser, or a computer, you will not be able to follow the included steps from the mobile app. When changing your plan, we will issue a full refund for the original purchase you made, and you will see a new charge for the full amount of the new plan you choose.
In order to adjust your subscription length, you will click on the thumbnail of your profile photo in the upper right corner of your screen and choose ACCOUNT SETTINGS, then MANAGE SUBSCRIPTION and CHANGE PLAN. If you are eligible to change your plan, your options will be displayed.
However, keep in mind that our multi-month payment requires fewer transaction fees on our end and allows us to offer the discounted price. These packages reflect terrific savings over the regular monthly rate.
I made sure that automatic renewal was stopped on your subscription, and if you do not make any further changes, it will expire as scheduled on July 6, 2019.
Please keep in mind that if you do downgrade, the site will see this as a new purchase with automatic renewal attached, so you will need to make sure automatic renewal is stopped once more if you do not wish to be charged again.
Please let us know if we can offer further assistance!
1 Updates & Rebuttals
Bill
Bear,Delaware,
United States
favorable resolution
#2Author of original report
Wed, April 17, 2019
In my case I got a favorable resolution. After I told christina mingle that I filed a report here, they refunded ALL of my money. I told them thst I would remove this report but it looks like this is not possible, so I am writing this on their behalf as a favorable thing.
