- Report: #1485234
Complaint Review: DesignCrowd - Surry Hills New South Wales
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DesignCrowd
level4, 2 Hill street Surry Hills, New South Wales, Australia
Phone:
1800 22 80 20
Web:
www.designcrowd.com
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DesignCrowd designcrowd.com Design Crowd DesignCrowd abusing their power against their designers and clients. Surry Hills New South Wales
This complaint is about how DesignCrowd abuses their power against designers. But it also reflects their mistreatment to clients.
I worked for this website for couple years as a designer. After putting considerable amount of effort and time, I started to get one on one projects (rather than multiple designer/creative contests). These projects have a deadline of 5-7 days. After this deadline, client has 15 days to demand a refund, if you don't come back in 15 days you lose your chance to have a refund.
I have worked in these one on one projects for quite a long time and dishonesty of designcrowd became more and more apparent as the amount of the projects increase. Problem is, how designcrowd abuses their refund policy to keep the money for themselves, rather than refunding it back to the client or giving it to the designer who spent their hours to earn it.
According to designcrowd; if a client doesn't request a refund in 15 days, they lose their chance to get their money back. On the other hand, designer need client's approval to get paid for their work. So after this 15 days period of time what happens is;
- If you are a client; you ask for a refund, designcrowd's answer is; Well, too bad, you're not getting your money back, because it's been 16 days.
- If you are a designer; you have to wait for the client to miraculously come back after years after getting pissed off by designcrowd and approve the payment for you. Considering they did not just forget about the project.
- In the mean time designcrowd investing and building their fortune with the money that isn't even theirs.
Currently there are over 700.000 designers in designcrowd. I alone have 20+ projects that I haven't got paid for. Most of these projects are waiting for more than a year and probably I will never get paid for them.
There is huge dishonesty in this system. None of the other freelancing websites holding money hostage like this. In this manner designcrowd is acting like an internet mafia to exploit weaker parties. Their acts are unacceptable in the current year we live in.
