- Report: #1512817
Complaint Review: Fidelity and Guaranty Life Insurance Company - Lincoln Nebraska
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Author Not Confirmed
Why?
Fidelity and Guaranty Life Insurance Company
777 Research Drive Lincoln, 68501 Nebraska, United States
Phone:
(888) 513-8797
Web:
www.fglife.com
Categories:
Business Rating:
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Fidelity and Guaranty Life Insurance Company They failed to timely acknowledge my premium payment. Lincoln Nebraska
Since 2004, I owned a twenty-year level pay return of premium term life insurance policy. After seventeen years of payments, and a glitch in the mail, my last 2021 payment was held up in F&G's mail system. I mailed the payment on September 23rd and F&G did not acknowledge it until October 4th. With a lapse date of September 28th, the payment did not arrive on time, causing the policy to lapse.
F&G was willing to reinstate the policy but without the return of the premium rider. My loss was $28,058.70. Throughout the entire process, the company representatives I spoke to were uncaring, cold as ice, and ended each conversation with "is there anything else I can help you with." Be careful of this company.
1 Updates & Rebuttals
Flint
Rolla,Afghanistan
Doesn't sound like their fault, at all.
#2Consumer Suggestion
Sat, October 16, 2021
So, you mailed a check less than 3 business days before the due date, at a time when the postal service takes weeks to deliver mail. How on earth did you think it would get deposited in time? And an even better question, why would you use a check for something this important in this day and age?
You could have paid electronically and avoided the risk of the check getting lost or delayed. I can't see a situation where any insurance company would give you $30k as a goodwill gesture.
