- Report: #1531955
Complaint Review: Fred's Appliance Missoula MT - Missoula Montana
Reported By:
Lance -
Missoula, Montana, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fred's Appliance Missoula MT
4949 Buckhouse Lane #C Missoula, 59801 Montana, United States
Web:
https://www.fredsappliances.com/locations/missoula
Categories:
Business Rating:
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Fred's Appliance Missoula MT Sold us Defective Stove Missoula Montana
A nightmare. Built new house end of 2020 with expensive appliances from Fred's. When the stove heated up the fan came on and sounded like a helicopter landing on the roof. Spent two years and 8 contacts trying to get them to fix it and still doesn't work. First repair guy took them 5 months to get to us and he brought a new fan and told me this isn't the problem. Next repair guy another 5 months and he said this isn't going to fix the problem either, and don't pay the invoice they are going to send you because the stove is defective and needs to be replaced. His name was Nick and nice fellow-he said the parts were mis-shipped and the reason for second long delay. So of course clowns at Fred's send me an invoice. I try to call local store-good luck because they don't answer and if they do they won't know what to do. Eventually I talk to supervisor Atera who refers me to Spokane WA wherein I spoke to Emilee. Very nice girl who refers me to Service Manager, Tim. Tim is an ***clown with an attitude and essentially advises me that they will charge $300 to come out again. I advise this is a new stove that is faulty and under warranty. Timmy advises that it is out of warranty because it is now 1.5 years later because of their incompetence. I guess if you delay long enough the warranty runs out. Does this sound like someone you want to do business with?
