Complaint Review: Genesis Accountancy Group (Dawn Cole) - Tampa Florida

 Thank you for your response. We appreciate your willingness to finally (after 240+ days) get engaged in this discussion and clarify your position. While we understand your concern, it's important to revisit the history of our collaboration. We have consistently followed a communication pattern based on email discussions only, which always has been our means of understanding your requirements and delivering the tasks accordingly. These email exchanges themself have been instrumental in our ability to meet your needs effectively. Our understanding was built upon the messages and emails shared between us, and the work was performed with this understanding. In fact, your initial emails have always guided us in shaping our services to align with your expectations. It is true that a formal written contract was not in place, but our collaboration was established and maintained through email exchanges all thru the 4/5 months long collaboration, and you had always provided guidance and instructions through this medium (and we worked thru it all). The last pending (from 244 days today) demand for payment is in accordance with the pattern of our previous interactions, where you explained tasks and we executed the work as per your specifications - and then paid by you. It is not a demand for payment for future services but rather for the work already completed during the last month, in line with the ongoing work from our previous 4 months collaboration. We hope to achieve a fair and amicable resolution that respects the efforts and commitment put forth by our team. We are open to addressing your concerns, and we believe that involving relevant authorities is unnecessary (but if critically required: we are ready for complete conversation/payments/tasks related audit related to this matter). But what's the need of time (after 240+ days of anticipation) is that we finally work together to reach a mutually acceptable solution that benefits all parties involved. Our intention has always been to resolve this matter professionally and amicably, and we are open to further discussion. We look forward to hearing from you to reach a resolution that will allow both parties to move forward positively.

 I would like to address the concerns raised in your recent response to our complaint. We appreciate your willingness to engage in a dialogue to resolve this matter. In response to your assertion that the services were never formally requested or commissioned, I would like to clarify the history of our collaboration: Initial Agreement: From November 2022 to February 2023, we provided consistent digital marketing services for both GenesisAccGroup.com and BestAssetTax.com. During this period, you accepted and paid for the services without any disputes. The work performed during these months was conducted based on a mutual understanding, and you received regular updates and deliverables. Change in Scope: In February 2023, you expressed your intention to expand the scope of work to include another venture/web-business (GenesisAccGroup.com). We discussed this and agreed to modify the service delivery to accommodate this expansion. At no point during this transition did you communicate a formal termination of the services related to BestAssetTax.com. Halt Request: After the completion of several tasks for GenesisAccGroup.com, you communicated your intention to halt the services. While we understood this decision, it was necessary to compensate us for the work already completed. Our team invested considerable time and effort in the research and execution of these tasks. We respect professional boundaries and consent as well. However, we believe that the services rendered were done so under a genuine agreement and the understanding of continued monthly services. The sudden halt in communication and the refusal to compensate for the work already delivered have placed us in a difficult situation. We are committed to resolving this dispute amicably and professionally. To this end, we suggest the following steps: Review the previous communications and agreements, including email correspondence and payment records, to establish the history of our collaboration. Clarify any misunderstandings and determine a reasonable compensation for the services provided. Work together to find a mutually acceptable resolution that upholds the principles of fairness and professionalism. We believe that a fair resolution can be reached by revisiting the terms of our collaboration and acknowledging the work that has been completed. Our intention is not to engage in disputes but to ensure that the dedication and hard work of our team are duly recognized and compensated. We remain open to constructive dialogue and hope to resolve this matter promptly and equitably. Please let us know your thoughts on these proposed steps, and we can work together to find a resolution that satisfies both parties. Thank you for your attention to this matter, and we look forward to hearing from you soon.

I am writing to address a series of concerning communications and actions that have transpired recently regarding our engagement for social media services. I believe there may be a misunderstanding that needs urgent clarification.

As you are aware, our agreement, initially facilitated through Fiverr and later extended outside the platform, was explicitly for a specific set of social media services at an agreed-upon price. Any discussions about additional services were purely inquisitive in nature and did not constitute a formal request or consent to proceed with said services.

It has come to my attention that actions were taken and services executed without explicit agreement, authorization, or a formal quote being provided to Genesis Accountancy/Best Asset or Dawn Cole or any related party. Additionally, we have noted an attempt to charge for future services that were neither requested nor agreed upon.

I must insist that you cease and desist from sending unwarranted communications, including but not limited to emails, phone calls, and online reviews that may be deemed as harassment or defamation. There is no outstanding amount due considering the absence of mutual agreement or consent for the additional services you claim to have rendered.

I would like to resolve this matter amicably and professionally. However, if these unwarranted actions and communications continue, Genesis Accountancy and all related parties may have no choice but to report this situation to relevant governing agencies and legal bodies both within Pakistan and the United States, including but not limited to the Federal Investigation Agency (FIA), Competition Commission of Pakistan, Islamabad Chamber of Commerce and The U.S. Embassy or Consulate in Pakistan and the Federal Trade Commission (FTC) in the United States. 

I appreciate your immediate attention to this matter and look forward to your understanding and cooperation

Thank you for bringing your concerns to our attention. We understand that there have been claims regarding a collaboration that allegedly took place with our business.

We would like to clarify that the services mentioned were never formally requested or commissioned by Genesis or Best Asset (as made clear by your screenshots). The discussions in question were purely inquiries and at no point was there any agreement, either verbal or written, that permitted any actions to be undertaken on behalf of our business.

We hold the utmost respect for professional boundaries and consent, and we are troubled by the assertion of demands for payment for actions that were conducted without our explicit permission. We believe we have grounds for raising concerns over the unilateral actions taken without our consent.

We have initiated a review of all correspondence and interactions related to this matter and have also reached out to Fiverr to ensure compliance with their policies.

We appreciate the understanding of our customers and community as we work diligently to address and resolve this matter.

Thank you for bringing your concerns to our attention. We understand that there have been claims regarding a collaboration that allegedly took place with our business.

We would like to clarify that the services mentioned were never formally requested or commissioned by Genesis or Best Asset (as made clear by your screenshots). The discussions in question were purely inquiries and at no point was there any agreement, either verbal or written, that permitted any actions to be undertaken on behalf of our business.

We hold the utmost respect for professional boundaries and consent, and we are troubled by the assertion of demands for payment for actions that were conducted without our explicit permission. We believe we have grounds for raising concerns over the unilateral actions taken without our consent.

We have initiated a review of all correspondence and interactions related to this matter and have also reached out to Fiverr to ensure compliance with their policies.

We appreciate the understanding of our customers and community as we work diligently to address and resolve this matter.

Is only available at this site. Just type in 668678 and it appears in Consumer Comment #60 at Ripoff Report #668678.

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Good luck to you!

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