- Report: #1529951
Complaint Review: Green Dot - OH Westchester
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Green Dot
OH, Westchester, United States
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Green Dot Supposed to get stimulus money from 2020 from gov't and they stole it! OH Westchester
In 2020 the US Govt sent an official letter stating that 1200 would be sent, however it was not recieved due to a move. Apparently, this was in the form of a Bank Card managed by Green Dot. Subsequent letters were sent by the IRS who was handling the stimulus payment instructing them to reach out to Green Dot w/ a 10-digit account number when they were contacted about the recent move. When calling the number at Green Dot no human was ever allowed to be spoken with and you had to have a 16-digit account number otherwise the automated system would disconnect. Multiple attempts and complaints were sent to the IRS over 3 years and still no $1200. Finally, in Aug 2023 another letter from the IRS stating to reach out to Green Dot about the money owed yet again a bad phone number that does not allow human interaction. So a complaint was lodged against them to the CPFB. They forwarded this complaint to the Federal Reserve. The Federal Reserve gave until Oct 3rd, 2023 to provide identifying information to be provided to the bank. This was provided by Oct 1. In the meantime, Greendot said they sent the "money in the account to the state" because the account holder never contacted them (a total lie, Greendot made it impossible to reach them). They said they did this on Sept 30th. They never said which state. So when pressed further in one letter they said Maryland (which was the original state the bank card was sent but then returned to Green Dot), however in a subsequent letter Green Dot said they sent the refund money to Florida. So which is it? Incidentally, both states have been checked in the last 58 days and no money from Green Dot Bank is showing up in either state. This seems like a ploy from Green Dot to get the Federal Reserve off their backs on the inquiry. It's very shady. How could the government hire such a shady bank to handle stimulus money? Have they done this to millions of other people too?
