Here's the email Ive sent last monday to Guitar center Customer service. No reply til today. Tried to make the complain on the chat, been disconnected 3 times. They said they can't do nothing that I'm the one to have to deal with this at the store. In other words it seems they look the other way when a store scam customer selling used products as new. I just want to have what I paid for: A brand new product, Is that asking much?
Here the email that they never replied.
(Sent to guitar center Customer service monday 01/03/22)
I bought one mixer pioneer DJM s7 (Fountain Valley store) on 12/24. (under the name of my GF Deborah Baccini)
Long story short the product is an used (or open box) product not a brand new the way it should be.
Lots of finger marks all over the product, some pads showing a discoloration due use, missing all papers from Pioneer (manual, warranty, stickers) and also missing a Serato pitch n' time voucher that goes with this product as you can check here - https://www.pioneerdj.com/en-us/product/mixer/djm-s7/black/overview/
I'm extremely upset coz this is an expensive product and I want to believe that it was a mistake and selling used products without let customers know isn't the company policy. Anyway Is there any way to send a brand new product to the store (cerritos store is the nearest from my home) and I can go and trade for the used one that's been giving to me and pickup the product I paid for: A brand new sealed box mixer s7?
Pls contact me by email [email protected]