- Report: #1480165
Complaint Review: Heather Denise Tucker - Fort Worth Texas
Reported By:
David -
Mansfield, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Heather Denise Tucker
6224 Claire Dr Fort Worth, 76131 Texas, United States
Phone:
682-777-8153
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Heather Denise Tucker Heather Jordan Jon J Heather D Tucker Heather Denise Proctor Contacted us for services but then did not want to pay, became emotional and left us bad review. Fort Worth Texas
Short Version: Heather threatened to leave us a bad review on Google unless we were able to help her based on her demands. We do not work with customers trying to sabotage our business. She tried being manipulative however we did not give in to her demands.
Detailed Version: Heather tried contacting us for assistance regarding her daughters vehicle. Heather told us the vehicle was worked on by a friend who had no knowledge of electronics in turn causing damage. Unfortunately the day she contacted us our phone system went down. She originally left us a 1 star review because she claimed she waited all day at her house for our response (no appointment was made yet, why she waited we do not understand, you would figure she has a cell phone).
We responded to the original review requesting it to be taken down (not hearing back from a business you have never down business with is not a valid reason to leave a 1 star review). In the response to the original 1 star review we asked Heather to reach out to us by email. Heather ended up emailing us about her issues and apologized about leaving the original 1 star review.
We responded to all of her emails with professionalism and honesty. The email conversation took a bizarre turn when Heather explained her personal situation of being a single mother with a 16 year old daughter in need of assistance. As a business we require prepayment for any services and/or goods before an installation/service is done. We also require confirmation of an appointment.
Heather did not want to prepay nor confirm her appointment. At that point the customer started sending us emotional emails in essence trying to get us to provide a free service given the situation they are in. We responded professionally and kindly that unfortunately unless she follows our business practices there is nothing we can do.
Heather responded saying she would leave us another negative 1 star review due to the fact we did not want to help her. In her mind having to pay for a service rendered does not make sense.
2 Updates & Rebuttals
David
Mansfield,Texas,
United States
Response to Heather's 2nd Post
#2Author of original report
Wed, July 24, 2019
To Heather,
You were never given the address to my garage. As seen in the picture of the email attached we required payment and confirmation for your appointment before we would send you the address because of safety concerns (Given the way you were acting, case and point). Please cease and desist all communication to myself (David Tashman) and my business (Sound Express).
Please excuse my typo in the confirmation email: "*Once appointment has been confirmed I will send you my residence address for the appointment.*"
-David Tashman
Report Attachments
Heather
FORT WORTH,Texas,
United States
David Tashman & sound Express USA
#3REBUTTAL Individual responds
Wed, July 24, 2019
UPDATES REVIEWS PHOTOS ABOUT 1 of 5 CALL MESSAGE SAVE WEBSITE Open ⋅ Closes 7:30PM Contact us now Usually responds in a day Make appointment · soundexpressusa.com (682) 422-6898 Suggest an edit QUESTIONS & ANSWERS Be the first to ask a question INSIDE THIS PLACE Add photos View all Know this place? Answer quick questions OK CLOSE LATEST PHOTOS 29+ Photos Add a photo HIGHLIGHTS Highly rated REVIEW SUMMARY 5 4 3 2 1 4.9 53 reviews "David was amazing gave me a good box for a good price will do business again!"
"Literally a convenient service and they respond very quickly to all questions." "Great prices on install and equipment." A Google User A Google User-Edit a month ago More Google reviews FROM SOUND EXPRESS CAR AUDIO "Sound Express Car Audio & Electronics is Fort Worth's, Arlington's, and Dallas premier car audio store.
Given our vast range of premium products and our convenient mobile installation service we guarantee a 5 star experience. All installations are...More VIEW ALLPEOPLE ALSO SEARCH FOR New Image Autosports New Image Autosports 5.0 (6) Car stereo store Mobile Sound Systems Mobile Sound Systems 4.6 (67) Car stereo store Audio Depot Audio Depot 4.3 (168) Electronic parts supplier Stereo Sound System Stereo Sound System 3.7 (69) Car stereo store Expert Car Audio Expert Car Audio 4.6 (87)
Car stereo store View all WEB RESULTS https://www.soundexpressusa.com › insta... INSTALLATION | Car Audio | Sound Express | Dallas-Fort Worth ... Sound Express is The Mobile Installer, yes, we come to you. We specialize in all car electronics such as: radio/multimedia systems , ... https://www.yelp.com › search THE BEST 10 Car Stereo Installation near Mansfield, TX 76063 - Last ... Best Car Stereo Installation in Mansfield, TX 76063 -
Audio Depot, Mobile Sound Systems, Soundwerk Car Audio Systems, Bruce's Z ... https://www.mechanicadvisor.com › car-... 10 Best Mansfield, TX Car Audio Installation Shops - Mechanic ... Find Mansfield,TX Car Audio Installation shops for your repair needs. Review Mansfield ... Texas Sound and Security ... Stereo Express. LATEST POSTS FROM THIS BUSINESS Sound Express Car Audio Sound Express Car Audio May 5, 2019 We are closing out several 2017 and 2018 products in order to make space, amazing deals on high end car audio gear.
Featur… More Learn more 2 of 5 3 of 5 GOOGLE REVIEW SUMMARY 5 4 3 2 1 4.9 53 reviews "David was amazing gave me a good box for a good price will do business again!" "Literally a convenient service and they respond very quickly to all questions." "Great prices on install and equipment." GOOGLE REVIEWS Newest Jon J Jon J 8 reviews a month ago As I said email screenshots will be posted. Lol.. the "bizarre" turn he refers to can be seen in the 5th email screenshots of me again asking for an address of where he wanted me to drop the vehicle off.
I spoke of being a single mom simply …More 3 Response from the owner a month ago Short Version: Customer threatened to leave us bad review unless we were able to help her based on her demands. We do not work with customers who try to sabotage our business. Customer tried being manipulative however we did not give in to …More Heather Heather 1 review 51 minutes ago I contacted David in hopes of him fixing my child's car.
David stated he worked out of his garage to which I became suspicious. After refusing to prepay prior to having any other information other than a link to pay and no reviews online mentioned him working from his home. David's attitude changed drastically. He then claimed I was maniupultive and that I attempted to get him to service my vehicle for free.
He then went on to claim I emotionally bore my private personal situation to him which is certainly not true. I spoke of my being single and having trusted him by providing my home address and him refusing to give me the address to where he wanted to do the work. David then went on to post MY PRIVATE HOME ADDRESS online. I have since been harrased by stalkers and strangers at MY HOME due to David's negligence.
I have never in my life known of a BUSINESS to share a (at the time) potential customers private and personal information. In life you can't please EVERYBODY and negative reviews comes with owning a business if you can't as a business handle that get out of the business but you DO NOT FOR ANY REASON provide a customer or would have been customer personal and private information to anyone let alone posting it on a public forum for the entire world to access period. David Tashman paid to have my background information pulled and then proceeded to post personal information about me online
