Complaint Review: Huntington Auto Body and Paint - Alexandria Virginia

October 18th, 2021

Received Price quote via email – replied to accept. Was assured the service would take 6-7 days

October 18th, 2021, 6PM

Dropped the Infiniti keys in lockbox/door and emailed Gary S. Did not get a reply back

October 22nd 2021 3pm

Call HAB and was told the parts were in and they were working on the car

October 29th, 2021, 14:54pm

Called HAB – GS unapologetically notified me the car was still not ready.

GS tried to falsely claim they were waiting on parts, but I corrected him from my previous call. GS did not give any specifics for the delay and was very cagey. I was suspicious as to what they were doing with the car

November 2, 2021, 9:57AM

Called HAB to check on the car and was told that they needed to install a flex-pipe to resolve the noise from under the body. I approved the repair for approx 530 dollars

November 4, 2021 12:53PM

Received the call to inform the work was done and the car could be picked up

November 8th 2021

Left for Philadelphia in Another vehicle for an urgent family matter – father had coronary incident and was in ER

November 14th 2021

Returned To VA and noticed a rumbling noise coming from under neath the body exactly where HAB had replaced the pipe and serviced the car

November 17th, 2021, 3PM

Called HAB and spoke to an attendant about the noise, they told me to bring the car in and get it checked.

November 25rd, 2021

1:05pm

Went to show get the car looked at – GS was uncooperative and refused to look at the car. Hid did not even come outside to listen to the noise I was talking about. His 4 attendants standing behind hiim did not inspect the noise either.

GS’s excude was that he has only 1 lift that was busy. Later I went around the building in the rear and noticed that while the car lift was there, the auto was on the ground, so he could have inspected it still

November 30th, 2021

1:15pm

Took the car to HAB and they inspected it.

·         After over hour and a half GS told me that they had replaced 3 new gaskets, but one was not working properly and needed to be replaced.

·         GS also said they did not have the gasket in stock and that he would call me as soon as he received the part, which would either be that day or early the next day

·         On the way-out GS turned to his workers and said “I’m not fixing anything for free for these as*holes”

December 1, 2021,

·         Called HAB at 12:25 pm – no answer and the call was disconnected

·         Called GS and was told that the part would be there anytime that day and he would let me know later that day to bring in the vehicle for an hour to get it fixed

·         Later that day no info from GS and no update

·           Took the Car to Action Automotive and was shown the missing gasket that HAB lied about

·         There was no new gasket on the connection as HAB had claimed and even charged 10:43 for,

·         The connections were not sealed and deliberately left unsealed to cause future return for service or just plain negligence

·         Action Auto also stated that gaskets are generic parts and in the rare instance that an auto shiop doesn’t have a gasket it can be obtained within 20-30 minutes within suppliers in Alexandria

·         Overall Action Auto questioned the skill and sincereity of the work performed bny HAB – it was negligent and damaging to the car in the long run

·         The supplemental charge to resolve the noise was 545.86 which was neither addressed nor fixed despite the acknowledgement by GS that it would be fixed by HAB

December  2  2021

Called HAB several times to discuss and to submit the receit from repair for a refund, but calls were disconnected repeatedly. Eventually decided to proceed through small claims court.

·         The repair that was promised to be done in 6-7 days took 45 days and was still not fixed

·         The charges for supplementary repairs were fraudulent as the noise was not removed and the gaskets were not even installed

·         Unprofessional and verbally abusive conduct meant to cause anguish and aggravation despite knowing very welll that the client has had cardiac surgery just a few months ago