- Report: #1486660
Complaint Review: InMotion Hosting Inc. - El Segundo California
Reported By:
Denver C. -
San Antonio, TX, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
InMotion Hosting Inc.
360 N. Pacific Highway Suite 1055 El Segundo, 90245 California, United States
Web:
www.inmotionhosting.com
Categories:
Business Rating:
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InMotion Hosting, Inc. Caused $7,000 worth of Data Loss El Segundo California
Inmotion Hosting has refused to take any responsibility for a data loss we experienced on their behalf. We had a dedicated server hosted with Inmotion Hosting, as well as an additional storage device mounted to our server. This additional storage device had a failure, in which they did not let us know that this failure occurred until days after. In the beginning of the failure we were told our server just needed a reboot, and then when things did not go as planned the catastrophe happened. We were finally informed that the drive had actually failed. Their extremely incompetent staff were unable to locate which drive had failed, and only more than one occassion gave us the incorrect information and wasted DAYS of my developers time, and THOUSANDS of my dollars. They were unable to mount the drive for over a WEEK, I spent days on the phone with staff who had no clue what they were doing. They put the wrong settings which caused a reboot failure, causing our system to be down. The list goes on. This went on for over 2 weeks. They attemped to ship our the WRONG drive to us, and then wanted to charge us for shipping of the failed drive. Our only option was to have the data recovered ourself, and Inmotion washed their hands of any responsibly for their busted, JUNKYARD of a data center that we PAID them for. When I received the drive, it was shipped UNPROTECTED, in a box with no foam, free to have more damage occur to it in transit to us. Once I got the drive to a recovery specialist, we were told it would cost us $5,500 to have the drive recovered, and at that, we only got 83% of it. When I emailed with staff earlier, they had made it seem as if Inmotion would help cover some of this cost. THEY DID NOT. Not only did they treat me like complete trash after I filed a BBB complaint, they basically offered me a $50 credit to my account, and said they could have done more had I stayed on with their company. They did absolutely NOTHING, and were smug, degenerate, COWARDS. They just wanted to sweep this under the rug as fast as they could and took no responsibility while ensuring that their customer bore 100% responsiblity for THEIR FAILURE! These are the kind of companies that are making the world a worse place, they contribute nothing and do nothing but ooze greed into our society!
