Complaint Review: InquiryBusters.com - Newtown Connecticut

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Grand Teton Profesionals for its full commitment to quality customer service.

Ripoff Report's discussions with Grand Teton Professionals LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Grand Teton Professionals LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Grand Teton Professionals LLC helped me to meet my goals”, “solved my problems with speed and assurance”, “exceeded my expectations”, “Got me more than I thought I could qualify for…”.



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Douglas Filter & Marissa Schwartz during an onsite inspection held by a third-party verification company with no biases towards Grand Teton Professionals.

Grand Teton Professionals is a mother company that manages and operates a suite of sister companies and websites. These websites all offer slightly different services that help people get financing personally or through a business. Douglas Filter stated the following about his company, "they are sensitive to people who come to us that need money. Normally these people that come to us are desperate or have had problems with credit. That has resulted in a couple of our brands or companies working to help them restore credit. We started about 9 years ago helping people get funding." Two of these sister companies are Top Tradelines and Wholesale Self Corp which operate under Grand Teton Professionals. Wholesales Self Corp focuses on aiding people who are interested in owning a corporation. Mr. Filter expressed the motive behind Top Tradelines, "it allows us to add the qualified person onto the tradeline. We try to add them before it gets reported to the credit bureau, but it can affect the timeline. If it hasn’t posted in a couple of weeks, we do have a database that we can look and find one that will post faster. We want them to get the service and credit boost." Grand Teton Professionals goes above and beyond to ensure that their clients are able to get financial assistance from a variety of methods.

Leads for Grand Teton Professionals are primarily obtained through social media marketing. They keep a list of individuals who have viewed their website or applied for a financial service and reach out to help foster that interest. Mr. Filter expressed the sales and services process once an individual has decided to utilize their services, " if you come in on Grand Teton Professionals, the website would give you the full range of brands and it would take you to the individual website. What you would do is pick what you are most interested in. That would take you to the brand website as well. You would read the info on the website, the faqs. Common concerns people have concerning our web sites. We explain all of that with caveats. It depends on how long it takes the credit bureaus collect the data once you are attached to a credit card. It always pulls up the person's credit data.



CUSTOMER CARE & COMPLAINT RESOLUTION – GRAND TETON PROFESSIONALS

During the on-site interview, Mr. Filter was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Filter expressed that their most common complaint arises when potential clients are unsure as to why they need to submit a current credit report. Since this is a required measurement for certain programs Grand Teton Professionals will recommend credit cleanup programs or different programs that do not require a credit check.

When asked to comment on complaints posted on Ripoff Report's website Mr. Filter stated the following, "We have a database for everyone that has ever talked to us. I cannot find that file or any reference to him in that file. He refers to us in reference to EZ Unsecured and a person named Leo Davis. We are in CT not in NY. We’ve never been to NV. We did have a broker that was in Las Vegas that set up ghost sites that looked like ours, had different names. He made friends with someone at the Call center that would send leads to him and he would move over to his own company. When people would call in wanting to know where their work. We didn’t have it in the database and they would start talking about websites like ezunsecured.com and they are not our websites. Of course, the first thing we did is offer them services so they get something. We can’t refund them the money as we didn’t pay the money. He took text directly from our website and used text scape to prove it was originally taken from our website. We got a non-compete against him as he was a broker for us that signed a contract with us. There are people out there like unsecured that look like us but are not us. The Ripoff Report is not us. I know exactly who ripped these people off." In order to further assure future and current clients, Grand Teton Professionals has a surety bond posted on each website. You can read the surety bond and have the option to report any misconduct from there. Mr. Filter additionally stated, "we have a reputation management group that ensures that the message gets out correctly and truthfully. We put our TOB out in front for everyone to read. We ask them to check that they have read them before they go into business with us. We want them to be aware that they know what our refund policy and our privacy policy is. It's transparent, it’s not hidden, it’s not fine print."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Filter stated, "one thing we do is we look at those complaints. It’s hard to determine who these people are especially when they are complaining about us, but the company isn’t us. I do training for the sales reps and the experts that work with clients. My experience now includes that they go over the timing problems the scheduling issues with Top Tradelines. With Wholesale Shelf Corp, I don’t want to sound arrogant but we don’t have any complaints. The one on Ripoff Report that is out there is not us. We try to inform consumers if they come to us with really bad credit, Tradelines isn’t going to work for them. If it’s not going to work, we will recommend credit repair or something that will help boost them to Tradelines. I train my people to tell someone they may not be a good fit for Tradelines and will ensure that they won’t get into something with pitfalls."

Grand Teton Professionals is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I like the advocacy program because it gives us the chance to show we are a responsible corporation and we take complaints seriously. It gives us a voice that is a little stronger against Ripoff Reports. The complaint is always at the top of the page, our response is an afterthought. Learning what the consumers are complaining about and working with Ripoff Report we can become a more responsible company and more proactive...the internet allows people to free speech. As long as we have a voice to be able to respond and provide evidence. That’s all we ask."



GRAND TETON PROFESSIONALS – STATEMENT FROM THE PRESIDENT

" I joined Grand Teton Professionals three years ago as a marketing writer, eventually developing videos that explained the process, content on the websites that helped people understand our services, and ultimately became the President of the company when the CEO moved on to develop new products and services that will help people in the future. I believe in our people, our commitment to help people get the funding that they deserve, and even the playing field when they come to us with credit issues.

Our people have integrity, they work hard to do right by our clients and they are promoted when we find their talent and compassion better meets our customer’s needs.

I am proud to be part of this company, and pleased to be part of the Ripoff Report Corporate Advocacy program, so we can better deal with issues important to people who have problems, and help find solutions that work for everyone.



STATED IMPROVEMENTS FROM GRAND TETON PROFESSIONALS

Grand Teton Professionals LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Grand Teton Professionals LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Douglas Filter, President, Ripoff Report is convinced that Grand Teton Professionals LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Grand Teton Professionals meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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