- Report: #1505875
Complaint Review: Justanswer.com -
Reported By:
Lon -
West Valley City, ut, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Justanswer.com
United States
Phone:
1-800-240-1371
Web:
Justanswer.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Justanswer.com Tech-Support Start auto billing without apparent consent. Authorizes a refund, and a cancellation, which takes a month, then begins billing the monthly charges again on the same day.
Tried to restore an old Facebook account. This company came up as a reference, as Computerhelp*. Cost was $1.00 but in very fne print, nearly invisible, was a disclaimer that autobill for $46 a moth would begin in 10 days unless cancelled. I certinly did not see it. By the way, no 'answer' was provided that would work. On next month's bank statement I was charged $46. I called and they 'graciously' cancelled the account claiming I would see the credit in 3-5 business days. One month later the credit showed up on February 8th, follwed immediately the same day by another $46 charge. I called today, March 9th and spoke to 2 operatiors, both of whom assured me there was not a February charge, although I was looking right at it. Both spoke very poor English, and neither would forward me to a manager despite several requests. I am now having to deal with my bank. Stay away from these idiots.
