- Report: #1525191
Complaint Review: Live Modal ADU Utah -
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Live Modal ADU Utah
150 S State ST 84111 United States
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(4)
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Live Modal ADU Utah Modal Screwed us over.
Firstly, the quality of the materials used in the construction of the ADU is very poor and cheap from China. The walls are thin and offer very little insulation, which has resulted in my mother being constantly cold, even when the heating is on. Moreover, the plumbing fixtures are of low quality; contractors failed to make an opening for ac and doors on my unit, and many other clients were poorly plumbed and didn't work. We have experienced several leaks, which have caused damage to the flooring and have been a significant inconvenience for us, and water hammer sounds every time the toilet is flushed. Exterior was dinged during shipping. There was no landing so elderly mother could not get inside.
Secondly, the customer service provided by Modal Living has been very disappointing, there is no customer service. Despite numerous attempts to contact them, we have not received a response to our concerns or complaints. This lack of communication has left us feeling agitated. I am highly dissatisfied with my purchase and would not recommend Modal Living ADUs to others in the market for affordable living space and urge you to look for alternatives before committing to Modal; out of every one in ten units being built, at least half of them are dysfunctional and damaged during shipping.
