Complaint Review: Lucas Car Care TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Since 1988 striven to be the finest auto repair facility in the greater Houston area serving customers with quality workmanship respect and integrity. Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee. - cypress Texas

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.

In discussing customer service with Lucas Auto Care, Rip-off Report is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended. In contacting Rip-off Report, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.

Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained , ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.

Lucas Auto Cares owner, Tyger Lucas, spoke directly with Rip-off Report to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.

When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.

To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, Rip-off Report is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.

After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, Rip-off Report will be the first to know.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Lucas Car Care cypress, Texas  

Lucas Car care took my car in and after nearly two weeks of harassing them for a quote, I finally got one over the phone.  I was out of town and told them this, and was unable to pick up a quote in person (maybe this is why they finally gave me a quote, since it would be over the phone) they quoted me over two grand for transmission work.  I okd the work, as they had already taken so long to take apart the car and give me a quote as they claimed I needed the car back asap.  after constant calling for nearly a month, they finally return the calls with the information that they have done the work they quoted for two grand and that there was something else in the transmission that they could not see untill they fixed the first problem and that they required another two thousand dollars to complete the job.  well if they really took apart the transmission to give a quote, then there is no way they could have not known what it would really take to do the job unless they are simply idiots and not just theives.  well, needless to say, I was not giving them another dollar.  they offered to make me happy by purchasing the car from me for 15 thousand dollars LESS THAN BOOK VALUE!!!!! (yes he has a car lot scam also).  I turned this theft down and picked up my car.  I took it to the dealer who after examining it, filled out legal paper work stating that LUCAS COULD NOT HAVE EVER EVEN TOUCHED THE TRANSMISSION!!!!!  THey simply stole the money and never touched the car.  As the law states, I had to pay the first two grand to get my car back no matter what, so I did, and as Lucas knows, it is usually not worth hiring a lawyer over two grand cause the legal fees are that much, so he aparently keeps his scams under the ammount that make it worth legal action.  well, I am going to eat the two grand, and hire a lawyer since the proof from the dealer stated that they completely fabricated the quote, the supposed work, and everything. They simply made it all up and charged me for keeping the car on their lot for a month and a half.  RUN AWAY FROM THIS SHOP. 

 NOTE THAT HIS REPLIES to the other negative reports on this site and others, where SUPPOSED HAPPY CUStomers state how happy they are with lucas HAD to have been written by lucas himself to combat the negative reports.  PROOF??? look at the dates and times of the supposed happy customers, the dates and times are sequential. that means someone sat there and entered the "happy customer"reports one right after the other after the other.  Now what are the chances??  Come on man, what a scam.  Ex employees are also willing to testify in the action as to scams they have seen. 

Please, run from this crooked business.