- Report: #1479491
Complaint Review: Mars Transportation Services - Brooklyn New York
Reported By:
Caroline -
Charlotte, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Mars Transportation Services
371 Elton Street Brooklyn, 11208 New York, United States
Phone:
718-974-4140
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Mars Transportation Services is a shady company that scammed me from the moment I paid them. They lost and damaged much of my belongings and outright stole from me! Brooklyn New York
Mars Transportation Services is a dishonest company. Stay away! Beginning from the point they pick up your belongings and money, their customer service will completely change. They stop caring about you! They completely botched an interstate move.
Everything was packed and they still managed to lose and damage SO much and take absolutely no responsibility. They actually admitted to finding a large basket full of designer handbags and have refused to send them to me, they also admitted that a customer at another location walked on to the truck and took something that belonged to me.
In addition, they gave me a quote and once they loaded all my belongings on their truck, the price doubled. I have reported them to the BBB as well as the FMCSA, I truly hope no one has to go through what I did; it is stressful enough having to move without a moving company treating you like this.
1 Updates & Rebuttals
Caroline
Charlotte,North Carolina,
United States
Mars Transportation Services is a SCAM! RUN!
#2Author of original report
Wed, May 29, 2019
Mars Transportation Services is a dishonest company. Stay away! Beginning from the point they pick up your belongings and money, their customer service will completely change. They stop caring about you! They completely botched an interstate move.
Everything was packed and they still managed to lose and damage SO much and take absolutely no responsibility. They actually admitted to finding a large basket full of designer handbags and have refused to send them to me, they also admitted that a customer at another location walked on to the truck and took something that belonged to me.
In addition, they gave me a quote and once they loaded all my belongings on their truck, the price doubled. Nicole, the sales rep, hung up on me and stopped returning my calls and returning my emails. She finally answered my call just recently and told me she no longer works for Mars, however, I had a friend of mine call to schedule a move and Nicole booked the job.
She is a liar and truly represents the integrity of this company. I have reported them to the BBB as well as the FMCSA, and filed a police report. I truly hope no one has to go through what I did; it is stressful enough having to move without a moving company treating you like this.
