- Report: #1483907
Complaint Review: Massage Chairs For Less - Nashua NH
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Author Confirmed
Why?
Massage Chairs For Less
3 Cardinal Circle Nashua, 03063 NH, United States
Phone:
603-882-7580
Web:
www.massagechairsforless.com
Categories:
Business Rating:
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Massage Chairs For Less Scott Philo BUYER-BEWARE--READ ALL THE SMALL PRINT HIDDEN DEEP IN HIS WEBSITE. Nashua NH
We purchased a chair that was NEVER delivered even though we paid $200.00 additional for a White Glove delivery that NEVER happened. We were told on the phone from Mr. Scott Philo at Massage Chairs for Less we would see our chair in 2-4 weeks! After we paid $4099.99 dollars, and received the invoice, it stated 4-5 weeks.
We never heard from the seller with updates on the delivery for 8 weeks, until we cancelled. Then Mr. Philo informed us that his policy protected him on any and ALL issues that may arise???
His refund/cancellation policy is buried so far in his website--the average person could never find (we have copies of ALL his web pages in the event he changed them)
We allowed him 5 business days to make things right (we have documentation of our notices via email if needed). He threatened us with liable and slander and refused a simple solution.
His website: massagechairsforless.com offers a 7 day in home trial!! It does not say anywhere that he gets to keep 20 % of your money for non- performance or delivery. This chair was NEVER delivered after 8+ weeks, and now he lied to us and re-sold the chair at full price to someone else.
This was not a custom order, only a plug and play chair. We gave him every opportunity to make things right, but he refused!
Buyer Beware - Read all the small print hidden deep in his website. False advertising at it's finest!
