- Report: #1495093
Complaint Review: MSPY -
Reported By:
holden -
Pittsburgh, Pennsylvania, United States
Submitted:
Updated:
-
Author Confirmed
Why?
MSPY
United States
Phone:
1 855 896 0041
Web:
MSPY mspy.com mspyonline.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MSPY Sold a product that did not work as advertised.
Report Attachments
1st chat session
2nd chat session stating the same thing.
email exchanges
supposed refund never happened.
another email exchanges
Purchased 10/15/19. Told the software would work on Iphone. Purchased New iphone 12/25/19 and the software never worked. Multiple chats stating escalation to billing but nothing happened. I would keep receiving responses to try the same thing over and over.
I purchased the software on 10/15/19. I specifically asked if it would work without jailbreak and on both an android and an iphone. I was told yes it would and purchased the software. It worked on the android with some limitations because it wasn't jail broken per what I was told but it was ok. The problems started as soon as we purchased an iphone for our teenager on 12/25/19 as it never worked.
I was told to try the same procedures of deleting backup and adding the phone again to the account and turn off two factor authentication repeatedly and nothing worked. I was told they had problems with the new IOS version 13 and it would be fixed in a week. I was then told two weeks it would be fixed and I wouldn't be billed for the time it wasn't working. My expiration date never changed and they kept trying to tell me the same procedures again. I saved my chat logs and showed them and then it because they would escalate it to billing. I was repeatedly told it would be escalated to billing but received no reply from billing.
I was sent an email stating I would hear from billing within 48 hours and I have yet to hear from them. I was lastly told that I now needed to turn off two factor authentication, create a new apple id and jailbreak my phone. I want refunded as this program did not work as advertised.
