Complaint Review: OLD SCHOOL MOVING & STORAGE CORP. - Dania Beach FL

You are telling me that for 55 more cubic feet of space that your price should go from $1800 to $3733?  That is preposterous and quite frankly a crime.  I was given a qhote for $1800 for 240 cubic feet / 80 boxes by Old School Moving and Storage.  The rucker arives and  tells me  the new price is $3733.  For what ?  Its price gauging pure and simple. Unethical and a crime.I had this merchandise measured two days later by anotherr company and I have it in writing that my total is 295 cubic feet. 

No one would havce proceeded with this order.  You are a fruadulant company. I have registerd your company with the State Attorney of Florida as they have been investigating your company for over a year for price gauging. It may take time but your are going down.  QUIT RIPPING PEOPLE OFF.

We are responding to the above customer Ms. Kossavis moving from Clearwater, FL to New York, NY. On May 8th, 2021 the customer opted to cancel and/or refuse services from the Carrier assigned to service her move. By law, the Carrier must present the customer with an Interstate Revised Written Estimate if the Carrier feels that the items will exceed the space reservation the customer was originally quoted for. This customer refused service after being presented with the Interstate Revised Written Estimate by the foreman and cancelled her move.

We spoke with this customer and informed her of our cancellation policy. Even though we did tell her she did not qualify for a full refund on her deposit, we decided we would offer her a partial refund of $170.00. The customer then called back on May 12, 2021 requesting a full refund on her deposit, which we again informed her that she did not qualify for. We once again offered her a partial refund of $170.00 which she refused. Please see the email below as reference to our offer: "Good afternoon Ms. Kossivas,

We apologize for any inconvenience we may have caused you throughout your move. Unfortunately, as explained to you via telephone, you do not qualify for a full refund of your deposit. Please look at the highlighted portion of the estimate you signed with us which states our cancellation policy:

SHOULD YOU ELECT TO CANCEL YOUR MOVE WITH OLD SCHOOL MOVING & STORAGE, WRITTEN NOTIFICATION MUST BE SENT TO [email protected]. WRITTEN NOTIFICATION MUST BE RECEIVED NO LATER THAN 72 HOURS AFTER SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT. CANCELLATION REQUESTS RECEIVED WITHIN 72 HOURS OF SIGNING THE AGREEMENT WITH OLD SCHOOL MOVING & STORAGE WILL RECEIVE A FULL REFUND, MINUS 10% DUE TO INCURRED MERCHANT FEES. CANCELLATION REQUESTS RECEIVED AFTER THE 72 HOUR GRACE PERIOD ARE NON-REFUNDABLE, HOWEVER; THE DEPOSIT MAY BE APPLIED TO A FUTURE MOVE WITH OLD SCHOOL MOVING & STORAGE WITHIN 10 MONTHS (1 YEAR) FROM THE DATE OF THE ORIGINAL SIGNED AGREEMENT. IF YOUR FIRST AVAILABLE PICKUP DATE IS WITHIN FIVE (5) BUSINESS DAYS OF ELECTRONICALLY SIGNING THE OLD SCHOOL MOVING & STORAGE AGREEMENT, YOUR DEPOSIT IS NON-REFUNDABLE.

We understand that you did not agree with our preferred Carrier, therefore we are still willing to offer you a partial refund of $170.00 as a form of Good Faith. We have gone ahead and sent a settlement for you to sign if you elect to take the partial refund. Once again, we apologize for any inconvenience. Thank you for your patience in this matter." The customer can still claim the $170.00 partial refund if she chooses. She can contact our office at (844)569-4551 at any time. Thank you.