- Report: #1484871
Complaint Review: Ooma - VoIP Phone Service - Sunnyvale CA
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Author Confirmed
Why?
Ooma - VoIP Phone Service
525 Almanor Ave Ste 200 Sunnyvale, 94085 CA, United States
Phone:
(650) 566-6600
Web:
https://www.ooma.com
Categories:
Business Rating:
(0)
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Ooma - VoIP Phone Service VoIP Fraudsters!!! Sunnyvale CA
Please, do not ever consider doing business with Ooma. If you are looking for a reliable VoIP provider, then check out https://downdetector.com, and you will quickly see that Ooma ranks if not last, next to last! These guys are a bunch of whack-jobs with a one-star rating on the BBB.
I have a business client of mine that I have been doing business with for seven-plus years. I approached him to see what I could do to earn his VoIP business. He said, “I hate VoIP”, and wanted to know what I could do with helping him go back to analog phone service. I explained to him going back to analog would be like going back to the future, and how Ooma is the McDonald’s of VoIP.
I got my buddy hooked up with one of the very best business VoIP providers in the industry, and when I went to repro his four Yealink business phones, I was unable to being the phones are password protected by Ooma. My client paid cash for these four devices, so I called Ooma to ask for the password to unlock the phones he’d purchased, and an employee by the name of Brian said, we will not give that information out. I was blown away! I tried to explain to Brian that my client paid cash for these phones, and his response was, “it’s in the terms and conditions”. You deceitful BASTARDS! Then, I explained to my client what Ooma said, and he said, “I never signed a contract”.
I called Ooma back and this time got Jenelle, and I kind of laid into her a little. Jenelle said the password is 0000, and if that didn’t work, I’d needed to contact Yealink (TOTAL BULLSH*T…!!! OOMA LOCKED THE PHONE, NOT YEALINK). I then attempted to find Yealink’s contact number and they’re located in BFE with no USA contact numbers.
If you may be ever considering doing business with Ooma, please don’t!
