- Report: #1484981
Complaint Review: OpticsPlanet.com -
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OpticsPlanet.com
United States
Web:
OpticsPlanet.com
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OpticsPlanet.com Optics Planet OpticsPlanet.com is a total scam company
OpticsPlanet.com is a total scam company. They apparently stock nothing - just a foreign marketing company - and sells defect 2nds and factory rehabs - for which you can not just order and receive your order.
First, they will ship NOTHING until you call them. They send a letter that falsely claims there is a problem with your order. They will not respond to emails about this. Rather, they will not ship anything until you phone them and talk to someone who barelys speaks English, who tried to do a switch and bait sales pitch trying to talk you into buying something more expensive.
Don't hold your breath waiting for your product - and don't figure it is anything but 2nd hand junk when you get it. I ordered a digital day-night scope set and when I finally got it, then and only then inside the box is notice that probably none of it works and you'll probably have to send it to the factory - which is in China. In short, I spent nearly $1500 for nothing.
Unfortunately, I had also placed a second order - for which I received notice they don't have what I ordered in stock so they are just keeping my money and maybe in a few weeks I might receive something.
OpticsPlanet.com is a foreign total scam and fraud company. If you ordered from them figure minimally you will be on the phone to your credit card company to do a charge back or doing what I am going to do, take them to court for deceptive trade practices and common law fraud.
1 Updates & Rebuttals
OpticsPlanet
Northbrook,Illinois,
United States
OpticsPlanet
#2UPDATE Employee
Mon, September 16, 2019
Hello sorry to hear about your poor experience with us. I can assure you we are not a fraud company and have every intent to provide our customers with the best products and shopping experience. We are also located in Northbrook, Illinois and not a foreign company.
We have a legal and risk management team as well to ensure we are doing everything within the law. When it comes to the quality of the products that is entirely up to the manufacture. We also do not capture any funds until the item ships. What you are seeing is just an authorization. Please email us [email protected] or call us at 800-504-589 to ensure you receive the correct items.
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