Complaint Review: ORDERPLUS INTERNATIONAL LIMITED - Dongguan Guandong

The merchandise received (and returned) is not as described on the website. The photographs depicting the merchandise I purchased are not photographs of the merchandise sold. The company stole photographs of legitimate brand name and quality merchandise to sell cheap counterfeit knockoffs. 

Hirschkogl suede jacket-Gorsuch

As an example, I ordered 1 EA of the “Hirschkogl suede jacket-Gorsuch.” I expected to receive the item pictured at https://www.cozystylelife.com/products/hirschkogl-suede-jacket-gorsuch?_pos=5&_sid=92f394133&_ss=r. I expected the item to be made of suede. The definition of suede is “kid or other leather finished with a soft, napped surface.” Suede is necessarily an animal leather product. Horn buttons were depicted. The item has a stand collar with embroidered detail. 

The item I received was constructed of a cheap, thin microfiber material. It was not suede leather. There was no stand collar, and none of the distinctive embroidery shown in the photo. The buttons were not horn buttons. They were of an entirely different type and style than shown in the webpage photo. The seam quality was terrible, and already unraveling. The company committed a fraud by deception. 

The company stole the photographs used to depict “Hirschkogl suede jacket-Gorsuch” from the legitimate brand Gorsuch. The authentic Gorsuch “Hirschkogl Suede Jacket” at https://www.gorsuch.com/hirschkogl-suede-jacket/p/735.0071 is made of goat leather and is made in Europe. The fraud scheme was perpetuated using pirated photographs from a legitimate, quality brand.

Using Google image search, I found many more items shown on the cozystylelife.com website were pirated from legitimate, quality brands. The company is brazen in their fraud scheme.

The photos  at https://www.cozystylelife.com/collections/vest/products/printed-color-formal-single-breasted-vest  used to sell the printed color formal vest depicts textured overcheck herringbone tweed fabric with leather dome-style buttons. The textured nature of the fabric is clearly discernable in the photo. The vest has notched lapels. There is no visible seam on the edge of the lapel. There is no seam around the edge of the vest. 

The item I received was not made of an overcheck herringbone textured tweed. The material was a synthetic made to look somewhat like a tweed pattern with a flat, smooth finish. The print fabric did not look much like a tweed. The print on the fabric was already coming off. The lapel was not notched, and had a visible seam. The body of the vest had a visible seam. The buttons on the garment sent were flat, painted metal buttons, not of leather construction and a dome shape. The company committed a fraud by deception.

There were similar deceptions used for the other items I purchased. None of the items received were anything like the photos used to sell the items. 

When I contacted the company, they first denied my request for a refund. When I pressed the company, they made me send pictures. Their response was it was normal to have "minor variations" in products. None of the variations were minor. The items were nothing like the items shown in the website pictures.

After several more exchanges, the company offered me a small refund in the form of a "cash coupon" that was not cash, but a coupon to buy more crappy things from the company. After many more exchanges, I received an address to ship the items back to -- but the company told me I had to pay the shipping.

I paid the $75.00 in shipping cost. I sent evidence of mailing and the tracking number. The company then changed their story to say no refund until the materials were received and inspected.

I opened a PayPal dispute. On the PayPal resolution site, the company makes the following guarantee: "Refund process: Please submit your transaction ID or order number to below email s*****@**-********.com. Refund will be done within 24 hours."

I contacted the company and asked for a full refund. I provided a copy of my receipt, the shipping receipt, and the tracking number. I included a screen grab of the refund process warranty from the PayPal website promising a refund within 24 hours. 

I did not get a refund. The responder did not read my email at all. The responder told me I should keep the items and they would give me a coupon.

I opened a dispute with PayPal. The company responded with a similar response.

I escalated the dispute to a PayPal claim because the items received were not as described. PayPal is still processing the claim.

I asked PayPal to consider banning the company from their Platform due to merchant fraud by deception and sale of counterfeit goods to United States consumers. These practices violate the PayPal Platform Seller Agreement, particularly Section 2. Service Requirements, Limitations, and Restrictions, and the PayPal Acceptable Use Policy. It is unlawful for a merchant to ship counterfeit goods to the United States. I also asked PayPal to consider banning the company from their platform because they did not honor the written guarantee ORDERPLUS INTERNATIONAL LIMITED placed on the PayPal website. I asked for a refund consistent with the guarantee. ORDERPLUS INTERNATIONAL LIMITED did not provide a refund within 24 hours as guaranteed.

The company and their shell company affiliates are fraudsters and crooks. Beware. They rely on making it difficult and expensive to return items to make a huge profit selling terrible quality junk that costs them nothing to make.

The company's practices are even illegal in China. If I knew how to file a complaint with the right Chinese organization, I would. https://www.chinalawtranslate.com/consumer-protection-law-including-2013-amendments/?lang=en

People's Republic of China Law on Protection of the Rights and Interests of Consumers

Standing Committee of the National People's Congress

Order of the President of the PRC

No. 7

The Decision on Amending the PRC Law on the Protection of Consumer Rights and Interests was adopted at the 5th Session of the Standing Committee of the Twelfth National People's Congress on October 25, 2013, and is hereby released to take effect on 15th March, 2014.

President of the People's Republic of China Xi Jinping

October 25, 2013

People's Republic of China Law on Protection of the Rights and Interests of Consumers

Article 45: Consumers whose lawful rights and interests are harmed because proprietors used false advertising or any other means of fake promotions to provide goods or services, they may demand compensation from the proprietors. Where advertising agents or publishers release false advertisements, consumers may request the competent administrative departments impose punishments. Where advertising agents or publishers cannot provide the true names and addresses and valid contact methods of a proprietor, they bear liability for compensation.

Article 53: Where proprietors take advance payment for goods or services they shall provide them as agreed. Proprietors who do not follow the agreement shall follow the consumer's requests performance or refund of the advance payments, and shall pay interest on advance payments and necessary reasonable expenses incurred by consumers.

Article 54: Where goods are determined to be non-compliant by the relevant administrative department and consumers request to return them, proprietors shall be responsible for their return.

Article 55: Where proprietors fraudulently provide goods or services, they shall follow consumers' requests to increase the compensation for their losses, with the increased compensation being three times the price paid by a consumer for purchased goods or the services received, or 500 yuan if the increase as calculated before is less than 500 yuan, except as otherwise provided for by the law. Where the law provides otherwise, follow those provisions.

Where in false advertisements or other false promotions, social groups, other organizations or individuals recommend goods or services upon which consumers' lives or health is dependent, causing damage to consumers, they shall be jointly liable with the proprietors providing the goods or services.

Article 46: Where consumers make complaints to the relevant administrative department, that department shall handle the complaint and inform the consumer with seven working days of receiving it.

Article 47: For infringement of the lawful rights and interests of the consumer public, the China Consumers' Association and consumer associations set up by the provinces, autonomous regions, and directly governed municipalities may raise lawsuits in the people's courts.

Article 56: In any of the following circumstances, in addition to bearing corresponding civil liabilities, where other applicable laws and regulations provide for the punishing authorities and forms of punishment, follow those laws or regulations in implementation. Where laws or regulations have no relevant provisions, the administrative departments for industry and commerce or other relevant administrative departments shall order corrections, and based on the circumstances, may warn the proprietors, confiscate their unlawful gains, fine them between one and ten times the illegal income or, if there is no illegal income, fine them up to 500,000 yuan, or impose a combination of the above penalties; and where the circumstances are serious, order them to suspend business for rectification or revoke their business licenses:

(2) where goods are adulterated, fake goods are passed as genuine, seconds are passed as quality, or non-compliant goods are passed as compliant;

(6) Where goods or services are promoted in a false or misleading manner;

(8) Where consumers' requests for repairs, reproduction, replacement, return of goods, supplementing goods, refunding payments for goods or services, or compensation for losses. are deliberately delayed or

(10) Other situations where the law or regulations provide for punishment of harm to consumers' lawful rights and interests.

In the circumstances in the preceding paragraph, in addition to punishment in accordance with laws and regulations, the punishing organs shall record this into the credit files and disclose it to the public.

Article 57: Where proprietors violate the provisions of this law in providing goods or services so as to violate consumers' lawful rights and interests and this constitutes a crime, the will be pursued for criminal liability in accordance with law.

Article 58: Proprietors violating the provisions of this Law shall bear responsibility for civil compensation and penalties or fines, if their assets are insufficient to pay both of these, they shall first bear responsibility for compensation.