- Report: #1534442
Complaint Review: 99 Ranch Market - Las Vegas NV
Reported By:
Davida-Rochelle -
Las Vegas, Afghanistan
Submitted:
Updated:
-
Author Confirmed
Why?
99 Ranch Market
Spring Mountain & Wynn Rd Las Vegas, 89103 NV, United States
Web:
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99 Ranch Market, Spring Mountain Location Employee Tried to Double Charge Me for Groceries Las Vegas NV
Used my Capital One Mastercard to pay for my $11 of groceries and was APPROVED. Waited for about 5 minutes as the cashier did NOT give me my receipt and REFUSED to bag my groceries as is their SOP.
Finally she turned to me when I asked for help and said, "ELEVEN DOLLARS PLEASE." That's why I didn't bag your groceries.
Furiious I told her that I'd already paid the full amount by my credit card and was APPROVED.
NO appoligies. NO bagging of groceries. Again asked for $11.
Went to the other part of the store and repeatedly asked a different employee ofr the Manager saying I was being RiPPED OFF. E
REPEATED requests for the NOT busy employee, then she finally claimed she was the manager.
I explained that I was being RiPPED OFF having already paid the full amount of $11 for my groceries and that the employee was helping the very NEXT customer instead of bagging my groceries as is SOP and I had politiely requested.
Bottom Line, employee refused repeated requests for her name. Claimed that the $11 payment request was for the NEXT customer whom she hadn't even yet rung up, and was buying WAY MORE than $11 of groceries.
Manager FINALLY gave me her name as Lily, pointing to her name tag. I am a VISUALLY DISABLED SENIOR CITIZEN of 68 years and could not read her name tag.
NO apologies wefre given at all.
REPEATED LIES of why I was asked for "eleven dollars" when my credit card payment had already been approved.
NO explanation of why she'd turned to help the next customer, NOT given me my receipt, NOT given me my groceries in the bags which were right there.
I've spent over 1 hour trying to track down the corporate phone number as it is WRONG if you Google it.
Numerous transfers, waits on hold, disconnected, only to be given a phone number where you can NOT leave a message at all.
FURIOUS at the attempt to RIP ME OFF.
2 Updates & Rebuttals
Davida-Rochell
Las Vegas,Nevada,
United States
WRONG, WRONG,, WRONG
#2Author of original report
Mon, October 07, 2024
I've shopped every week for a few years always using the same identical Capital One credit card. Machine makes a noise if you don't put the card in correctly or if there's another tech error.
"Approved" was very clearly shown on the machine and by the receipt which I eventually was given after repeatedly asking for it.
If the cashier had been well trained and polite, then she could have asked me.
REPEATEDLY she AGGRESSIVELY DEMANDED I pay her in CASH for $11. I do NOT carry cash and always use the same Capital One credit card as there's NEVER been a problem, and my balance is almost always "0."
Previous poster did NOT carefully read my complaint.
Also I used to know a cashier who worked at that location and there were reports of other cashiers stealing small amounts of money when shoppers paid in cash.
Flint
Rolla,Missouri,
United States
Oh yes
#3General Comment
Mon, October 07, 2024
Do you really think the cashier wanted to rip you off for $11, none of which she would even see? My guess is either your credit card didn't go through, or their system glitched out. They probably didn't give you a receipt because the transaction didn't actually happen and therefore one was not printed. I'm not even clear from your explanation if the credit card charge even posted, or it was just an authorization (which disappears after a few days). In any case, the cashier can't give you the groceries until the purchase actually goes through and a receipt is printed. The easiest way to resolve this would have been to pay for the groceries with your card a second time, and then contact Capital One to remove the duplicate transaction, if it had actually posted. But like I said, my guess is it was just an authorization. You wouldn't know it in any case, charges take up to a week to actually post.
