- Report: #1483921
Complaint Review: RTS Autoparts - Woonsocket Rhode Island
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Author Confirmed
Why?
RTS Autoparts
2385, Diamond Hill Road Woonsocket, 02895 Rhode Island, United States
Phone:
888-787-5603
Web:
https://www.rtsautoparts.com/
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Business Rating:
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RTS Autoparts Ready To Start Autoparts Bait and switch business practices, selling high priced parts that no longer have any use left in them. Woonsocket Rhode Island
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I was looking for a replacement engine on my truck, put in a requests on car-part.com, I received a call from rtsautoparts.com stating they had a couple of engines available.
I asked for them to send the vin number of the engine with less miles on.
Received an engine that had over 125K miles in 2009 and looked like it had been underwater for the last 5 years.
Has been a week since I started trying to obtain an RMA number and still being jerked around.
1 Updates & Rebuttals
RTS Auto Parts
Woonsocket,Rhode Island,
United States
We fixed your issue, as the Engine which you bought had a 90 days Warranty. ( Refunded Full Amount )
#2REBUTTAL Owner of company
Thu, October 10, 2019
Dear Orlando, Thanks for bringing this to our attention. Your feedback helps us identify our shortcomings and improve our sourcing engagements.
We greatly appreciate your patience shown while we completed our internal investigation to review & resolve this case. Upon completion of our internal review, we have refunded you the full amount per our company policy.
As per our conversation, once again we apologize for the unintended inconvenience and difficulty you experienced and we look forward to doing business with you again.
And we see that you have rated us 4star in Google reviews. We are Thankful for this.
Regards,
RTS Auto Parts
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