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  • Report:  #1489812

Complaint Review: Salvation Army Hollywood - Hollywood California

Reported By:
Malibu - Los Angeles, United States
Submitted:
Updated:

Salvation Army Hollywood
5941 Hollywood Blvd Hollywood, 90028 California, United States
Phone:
323-960-0640
Web:
N/A
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Saturday November 30, 2019 LAHSA emailed a list of cold weather shelters to me and a friend. The Hollywood Blvd Salvation Army was on the list. It was rainy and cold that night as my friend and I, ventured out in the severe weather to find shelter.

We arrived at the Salvation Army around 8:00 p.m. and asked the security guard about the cold weather shelter. The woman behind the desk instructed us to go across the parking lot to the other building and ring the buzzer. A Hispanic, heavy set man approached us and said he was Lt. Freddy.

We told him why we were there. He said that the shelter was for youth only. He said that he would provide us  with motel vouchers for at least a three day stay when the new funding came in after the 1st of December. The first was on a Sunday, and we knew that the funding would run out quickly.

Lt. Freddy told me five times to make sure I put his number in my phone. He said he would give us the vouchers that coming Wednesday. My friend and I didn't want to wait to call him Wednesday because the funding would run out. We started calling him on Sunday December 1st and left messages. We continued calling and leaving messages that Monday up until Wednesday evening.

We never heard anything back from Lt. Freddy. He never told us to speak to anyone about the vouchers other than himself. The next day, Thursday, I called the corporate office and left a message on Irene's voicemail letting her know that we were promised motel vouchers and Lt. Freddy never called us back.

I told her to contact me and give me the name of the person I could write a formal complaint with. Irene never called me back, instead she gave the information to the legal department. I did mail complaints to the headquarters in New York. Lawyers have left messages for me.

I let LAHSA know what happened, and they said Lt. Freddy committed fraud and to file a complaint with Los Angeles County. That Thursday night around 9:00 p.m. Lt. Freddy called my number from another phone other than work, and confronted me about making a complaint against him.



1 Updates & Rebuttals

Stacey

Texas,
United States
You have got to be kidding me

#2Consumer Comment

Thu, January 02, 2020

This is the FOURTH!! facility you are accusing of misappropriation of funds, discrimination, fraud etc etc. BUT if you are homeless then how come you have a cell phone and access to a computer with a email address?? How come you cannot get a JOB and pay your own way?

I have the right to ask because YOU files four reports about four different homeless shelters so tell me - WHAT is the real reason you are boo hooing about this?? 

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